19/02/2018 Rogue tarmac gangs target Warwickshire residents

Rogue tarmac gangs are again targeting Warwickshire householders, Warwickshire Trading Standards is warning. Reports have been received from homeowners that these gangs are demanding thousands of pounds to re-tarmac, clean and even paint driveways. They can be loud, extremely persistent and sometimes aggressive.

The work the carry out is worthless, so even if you are offered a cheaper price, it is still not worth it.

You can't tell a good trader from a bad one on the doorstep. NEVER buy from the door. KEEP your door CLOSED.

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19/02/2018 Rogue tarmac gangs target Warwickshire residents was last updated on February 19, 2018.

31/01/2018 Fake NatWest and Argos text message ‘smishing’ fraud and bogus Sainsburys email

Smishing Fraud. Action Fraud  is reporting that fraudsters are sending out a range of messages purporting to be from NatWest that lead to websites harvesting personal banking information. Fraudsters are using specialist software which alters the sender ID on the message so that it appears as if it’s come from NatWest, adding it to any existing message threads on the recipient’s phone. If you already bank with NatWest and had a legitimate message from them in the past this could easily catch you out. It seems to be targeting individuals regardless of whether they are customers of NatWest or not. If you click on the link you’ll be taken to an exact replica of the NatWest website that asks for sensitive personal information including full name, address, contact details, PIN and debit card numbers.

This is known as smishing. Smishing is when criminals pretend a message is from your bank or another organisation you trust. They will usually tell you there has been fraud on your account and will ask you to deal with it by calling a number or visiting a fake website to update your personal details.

A similar smishing scam has also involved the sending of fake delivery text messages to customers posing as Argos. Recipients are told that a package awaits them followed by a URL which directs you to a website offering free iPhones in exchange for bank details. Alternative versions of the scam include messages telling customers they are due a £180 refund for their "Argos card" and all they need to do to access the money is click on a link which subsequently asks for bank details.

Bogus Sainsbury email. Action Fraud have reported that fraudsters are sending out fake Sainsbury’s gift vouchers via email. The email claims that the intended victim was overcharged on a recent visit to the supermarket and offers the gift card as compensation. However, when users click the link to get to the promised gift vouchers, they are led to a website that could potentially defraud them.

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31/01/2018 Fake NatWest and Argos text message ‘smishing’ fraud and bogus Sainsburys email was last updated on January 31, 2018.

31/01/2018 UK victims defrauded by fraudsters via Western Union transfers may be eligible for refund

Action Fraud is contacting around 22,000 UK victims who have made a report of fraud in which they stated that the method of transfer for payments involved a money transfer via Western Union.

Action Fraud has confirmed that anybody in the UK who was a victim of fraud which involved making a wire transfer payment via Western Union between 1 January 2004 and 19 January 2017 may be eligible to recover some of the funds paid.

Act quickly: You can either apply online or by post until 12 February 2018.

Refund details

31/01/2018 UK victims defrauded by fraudsters via Western Union transfers may be eligible for refund was last updated on January 31, 2018.

31/01/2018 ‘Clever’ new loan scam appears in Warwickshire. Owners of solar panels beware!

A clever new loan scam has emerged in Warwickshire and owners of solar panels are warned to be particularly vigilant. Bogus traders are approaching owners of properties with solar panels claiming that they have come to arrange a new maintenance contract for the panels. The resident is asked to sign what they believe is a maintenance contract and to pay for it the bogus trader applies for a loan on the residents behalf (often without their knowledge). When the resident receives the loan they are asked to hand over the money to pay for the maintenance contract. The bogus trader then disappears and never provides the maintenance for the solar panels they had promised.

YOUR PERSONAL DETAILS ARE PRECIOUS. NEVER REVEAL THEM!

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31/01/2018 ‘Clever’ new loan scam appears in Warwickshire. Owners of solar panels beware! was last updated on January 31, 2018.

31/01/2018 Bogus Government grants, job seeker scams and phantom debt collectors

Warwickshire Trading Standards are warning residents and businesses about these latest scams.

Bogus Government Grants. This 'advanced fee' fraud has emerged again. Residents and businesses are warned to beware of approaches both online and by telephone from people falsely claiming to offer 'Government' grants. The fraudsters request a fee in advance to receive the non-existent grant.

Job Seeker Scams. People looking for employment, especially online, are warned to beware of fraudsters who masquerade as recruitment agents to attempt to gain personal and financial information from job seekers which can then be used for ID theft and other crimes. Job seekers are also warned to be wary of anyone asking for payment in advance to secure a job.

Phantom Debt Collectors and Bailiffs Fraud Alert. The National Fraud Intelligence Bureau (NFIB) and Action Fraud have recently noticed that fraudsters have been impersonating bailiffs requesting payments for “phantom” debt. The fraud involves being cold-called by someone purporting to be a bailiff working on behalf of a court, attempting to recover funds for a non-existent debt.

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31/01/2018 Bogus Government grants, job seeker scams and phantom debt collectors was last updated on January 31, 2018.

21/12/2017 HMRC ‘iTunes’ scam warning

HM Revenue and Customs (HMRC) has issued another warning about a high profile phone scam that is conning vulnerable and elderly people out of thousands of pounds. The scammers are preying on victims by cold calling them and impersonating an HMRC member of staff. They tell them that they owe large amounts of tax which they can only pay off through digital vouchers and gift cards, including those used for Apple’s iTunes Store. Victims are told to go to a local shop, buy these vouchers and then read out the redemption code to the scammer who has kept them on the phone the whole time. The conmen then sell on the codes or purchase high-value products, all at the victim’s expense. The scammers frequently use intimidation to get what they want, threatening to seize the victim’s property or involve the police. The use of vouchers is an attractive scam as they are easy to sell on and hard to trace once used.

HMRC would never request the settling of debt through such a method.

The scam continues to hit many people. Figures from Action Fraud, the UK’s national fraud reporting centre, show that between the beginning of 2016 and August this year there have been over 1,500 reports of this scam, with the numbers increasing in recent months. The vast majority of the victims are aged over 65 and suffered an average financial loss of £1,150 each. HMRC is working closely with law enforcement agencies, Apple and campaign groups to make sure the public know how to spot the scam and who to report it to.

 

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21/12/2017 HMRC ‘iTunes’ scam warning was last updated on December 21, 2017.

04/12/2017 Business warned to beware of cold caller staff training offers

Warwickshire businesses are advised to warn their staff about unexpected phone calls from people using unscrupulous methods and high pressure sales techniques to sell 'staff training courses'. The callers phone the business and attempt to get the call recipient to agree to buy a staff training package, even if the member of staff is not authorised to make contracts on behalf of the business. Phone calls are recorded to prove that a verbal contract was made. Some businesses have even reported being chased for money when they only asked for more information!

Businesses that have attempted to cancel are then charged half the cost of the course as a cancellation fee.

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04/12/2017 Business warned to beware of cold caller staff training offers was last updated on December 4, 2017.

04/12/2017 Bogus BT Openreach callers

Warwickshire residents and businesses are warned to beware of fraudsters falsely claiming to work for BT Openreach. The fraudsters, who are likely to be based in the Far East use non- geographic telephone numbers to make it appear that they are calling from the UK. They claim that BT have been working at the local resident's telephone exchange before stating they need to check the resident's line and router. The fraudster goes on to request access to the resident's PC which is a precursor to downloading computer viruses on to the PC and stealing personal or financial information.

Never allow anyone access to your personal computer

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04/12/2017 Bogus BT Openreach callers was last updated on December 4, 2017.

21/11/2017 Farmers warned to beware of rogue tarmac gangs

Farmers are warned to beware of rogue tarmac gangs targeting their premises. The gangs either door knock or more recently (and in a new twist to an old scam) phone the farm and claim they have some left over tarmac they want to get rid of. They imply that they would rather tip the tarmac on the farm driveway to cover a few potholes as a favour, rather than have to dispose of it. If the farmer agrees, the rogue gang arrive quickly, spread the tarmac and then demand thousands of pounds with menaces!

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21/11/2017 Farmers warned to beware of rogue tarmac gangs was last updated on November 21, 2017.

15/11/2017 Hard sell alarm sellers warning

Some Warwickshire residents have reported receiving cold calls from alarm/security companies who are seeking to sell their products by frightening the people they phone with bogus crime statistics and false claims. These callers will often state that their alarm systems are free or cost only a few hundred pounds. However, once in a consumer's home, high pressure sales techniques are employed with a view to bully and scare householders in to paying thousands for overpriced and unnecessary alarm systems, some that have long and very costly monitoring contracts.

NEVER invite cold callers to your home. You can't tell a good trader from a bad one either on the phone or on the doorstep.

Warwickshire Police home security advice

Warwickshire Neighbourhood Watch

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15/11/2017 Hard sell alarm sellers warning was last updated on November 15, 2017.

15/11/2017 Bogus ‘Telephone Preference Service’ cold callers

Warwickshire residents have reported receiving cold calls from fraudsters claiming to be calling from the Telephone Preference Service. The bogus callers claim that they are improving their call blocking service before asking for debit card details. In some cases the callers appeared to know certain details about the householder already including what broadband provider they use and their debit card's long number. These details may have been obtained following large scale data losses suffered by utility/broadband providers.

The Telephone Preference Service is a free service. TPS will never phone you requesting payment or credit/debit card details. Once registered there is no need to update your registration.

Following the data losses over the last few years reported by large companies, some credit or debit card details may have fallen in to the hands of fraudsters. They may know names, addresses and even some card details, for example the long number on the front of your card, but may not know the card expiry date or security number on the back of the card for example. It is this additional information that is often needed to commit 'card not present' fraud and it is what the fraudster is phoning you to try and obtain. NEVER give out any banking or card details to cold callers, even if they appear to be genuine and know some of your card details already!

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15/11/2017 Bogus ‘Telephone Preference Service’ cold callers was last updated on November 15, 2017.

10/11/2017 Bogus council blue badge renewal warning

Warwickshire residents with blue badges (disabled parking) are warned to beware of bogus renewal letters being sent to their addresses. The letters, which are headed Warwickshire County Council together with the Council’s main telephone number state that the residents blue badge is due for renewal and directs them to pay a fee of £57.

These letters are not being issued by Warwickshire County Council.

Warwickshire Trading Standards understands that some residents have fallen victim to this scam.

The Blue Badge scheme administration cost is £10 and further details can be found here

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10/11/2017 Bogus council blue badge renewal warning was last updated on November 10, 2017.

10/11/2017 Debt reduction warning

Warwickshire residents seeking debt advice on the internet are warned that they may receive unexpected phone calls from bogus debt advisors.

The callers, who appear to be operating from foreign based call centres, falsely claim they are calling on behalf of Government and the Citizens Advice Bureau. This is NOT true! The callers claim to be able to reduce debts without affecting the debtor’s credit rating, but would charge a fee for doing so.

The callers won’t provide details of who they are but can be persistent, phoning individuals several times!

The Citizens Advice Bureau don’t cold call with debt advice.

If you are searching for debt advice online, be careful who you provide your personal details to. Unscrupulous businesses may sell on your details.

There are a number of national charities and organisations that offer free debt advice, including:

Stepchange

National Debtline

Citizens Advice

 

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10/11/2017 Debt reduction warning was last updated on November 10, 2017.

10//11/2017 $9M dollar scam

Beware of American recorded telephone messages announcing you have won a prize of $9M! The message provides a ‘winning ticket’ number and asks the recipient to phone an international telephone number to claim their prize!

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10//11/2017 $9M dollar scam was last updated on November 10, 2017.

31/10/2017 Beware bogus debt collection letters

Residents are warned to beware of bogus debt collection letters which purport to come from HMRC. Never respond to bogus letters. If you believe a letter is genuinely from HMRC, contact the sender using a publicly listed telephone number, email or postal address.

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31/10/2017 Beware bogus debt collection letters was last updated on October 31, 2017.

31/10/2017 Menacing doorstep rogue trader alert – ‘diseased’ tree and ‘moss paint’ cost residents almost £2000!

Warwickshire residents are warned to beware of rogue traders after more reports!

In one incident a resident was cold called and told that the tree in his garden was diseased and would have to be cut down. He was told that should he not agree, the caller would report him to the council. The rogue trader charged him over £1000 for the unnecessary work.

In a second case a resident received a knock at the door from men who claimed they had taken over the company that had ‘done her walls and roof’. The bogus callers then stated that they wanted to check the property to see if anything needed doing ‘under guarantee’. They then went on to claim that the roof needed repairing and painting to prevent moss growth. All this was unnecessary. The resident paid the rogue traders over £700 in cash!

NEVER agree to any cold callers carrying out work on your property, whatever they claim.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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31/10/2017 Menacing doorstep rogue trader alert – ‘diseased’ tree and ‘moss paint’ cost residents almost £2000! was last updated on October 31, 2017.

20/10/2017 Door to door fish seller warning

Warwickshire residents have reported receiving unexpected knocks on the door from people selling fish products. These are not local traders with regular rounds.

The callers often begin by asking whether the householder has room in their freezer before attempting to sell them the fish.

These products have often been stored in unrefrigerated areas, may not be properly described and may weigh less than is claimed.

Don’t buy goods and services from unexpected doorstep callers.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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20/10/2017 Door to door fish seller warning was last updated on October 20, 2017.

20/10/2017 Bogus insurer warning

Warwickshire consumers are warned to beware of rogue companies masquerading as genuine insurers or utilities. A Warwickshire resident received an unexpected phone caller from a business she believed she already had an insurance policy with to cover a household appliance. The caller told her that he was calling to renew the policy. The caller claimed that the business had changed its name, so the policy details would be different – this was not true - it was a completely separate business!

In a similar case a consumer believed she was speaking to her broadband provider SKY when in reality she was talking to a completely different trader who was trying to sell her insurance for her Sky devices, costing almost £250!

Never discuss any insurance policy or service provider contract with a cold caller. If you believe the call to be genuine, phone back on a publically listed telephone number

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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20/10/2017 Bogus insurer warning was last updated on October 20, 2017.

17/10/2017 Model agency scams

Warwickshire Trading Standards has recently begun to receive more complaints from young people about bogus photographic/modelling agencies. These businesses, who often advertise on social media, claim to be able to get their clients modelling jobs. The agencies offer to create a portfolio of photographs for their clients in return for payments which can total several thousand pounds.

Young people are often drawn in by being offered a few photos for a low price , before being pressured in to signing a contract for a vastly more expensive portfolio.

However, having paid their money, clients have claimed that the modelling jobs never materialise and that they are simply fobbed off.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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17/10/2017 Model agency scams was last updated on October 17, 2017.

17/10/2017 Bogus PPI caller and iTunes gift card scam

Warwickshire residents are warned to beware of cold calls from fraudsters masquerading as PPI claim handling businesses. One Warwickshire resident was phoned and told that she was due £2370 PPI from Royal Bank of Scotland and that a ‘Government Solicitor’ would personally deliver the cheque. The resident was further told that he would be required to show this individual on their arrival his passport, diving licence, three utility bills and sign an iTunes gift card!

More information on how the iTunes gift card scam operates

NEVER invite any cold callers to visit your home.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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17/10/2017 Bogus PPI caller and iTunes gift card scam was last updated on October 17, 2017.

17/10/2017 Share dealing scam phone calls

Residents are warned to beware of cold calls from bogus investment businesses selling worthless shares. The fraudsters usually begin by claiming to represent a genuine investment company before asking the call recipient about shares they may have in genuine companies. The fraudsters then go on to try and sell the resident worthless shares and similar bogus investments. One Warwickshire resident was cold called by fraudsters who attempted to convince him to invest over £2000 in shares, to be paid using Bitcoins.

NEVER agree to any investment ‘opportunity’ made as a result of a cold call and be wary of all unregulated investments (land, wine, paintings, rare metals etc.). Fraudsters often ask for payment via bank transfer, pre-paid cards (e.g. iTunes) and Bitcoins.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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17/10/2017 Share dealing scam phone calls was last updated on October 17, 2017.

10/10/2017 Rogue traders masquerading as genuine businesses

Rogue doorstep traders are masquerading as genuine businesses both on the doorstep and online to get work warn Warwickshire Trading Standards. One Warwickshire resident thought they were employing a genuine landscaping business but when the workers turned up, they were clearly bogus, not using correct PPE (personal protective equipment) or possessing insurance.

If you are interested in employing a particular business to carry out work at your property, check their name, address and contact details against several sources (classified advertisements, Google searches etc.) to ensure you are contacting the correct business.

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10/10/2017 Rogue traders masquerading as genuine businesses was last updated on October 10, 2017.

09/10/2017 Solar panel owners warned of rogue trader ‘cleaning’ services

Owners of solar panels are warned to beware of rogue traders door knocking in the Warwickshire area offering to clean their roofs. The rogue traders give the false impression that they are working on behalf of the solar panel installers and suggest to the home owners that their roof is due a clean due to the length of time the solar panels have been installed.

The rogues are reported to be charging between £1300 and £1700 for work that is overpriced and is more likely to damage the roof (and the solar panels) than clean it.

Homeowners are advised not to allow people to pressure wash their roofs. Pressure washing roofs can lead to the roof tiles lifting.

The rogue traders may also be involved in other forms of criminal activity and may be taking the opportunity to scope people's homes for burglaries.

NEVER buy goods or services from an unexpected doorstep trader. Keep you door CLOSED

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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09/10/2017 Solar panel owners warned of rogue trader ‘cleaning’ services was last updated on October 9, 2017.

05/10/2017 Unclaimed parcel scam

Warwickshire Trading Standards are warning residents to beware of emails that carry the words 'Unclaimed Parcel' or similar. These bogus emails, which typically are not addressed directly to the recipient, but instead use their email address, encourage the recipient to click on a link to 'Activate' their delivery. There is also often a reference to the potential 'value' of the package, which is usually very high.

Clicking on links in bogus emails can  expose your PC to viruses. NEVER click on a link or download an attachment in a suspicious email. Always DELETE them.

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05/10/2017 Unclaimed parcel scam was last updated on October 5, 2017.

02/10/2017 Bogus Police phone call warning

Fraudsters are pretending to be Police Officers in order to steal bank account information, Warwickshire Trading Standards understands. Members of the public have reported several incidents where they have received phone calls from people claiming to be Police Officers investigating a crime involving their bank cards. The callers then ask for bank card details, including long numbers, sort codes, the security number on the back and PINs. The information is then used to scam them out of thousands of pounds.

No Police Force will ever ask you for bank details in this way.

NEVER divulge any bank/card information to people who phone you. If you believe the caller is genuine, ask to phone back on a publicly listed telephone number.

More information

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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02/10/2017 Bogus Police phone call warning was last updated on October 2, 2017.

11/08/2017 North Warwickshire ‘pushy’ gardener warning!

Warwickshire Trading Standards are warning North Warwickshire residents to beware of 'pushy' door to door gardeners who won't take no for an answer. One resident reported receiving several visits, despite telling the caller that they were not interested.

Do not buy goods or services from unexpected doorstep callers. You can't tell a good trader from a bad one on the doorstep. Seek at least three quotes from local traders you know and trust. Otherwise, consider using a Trading Standards approved trader

More information

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
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  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

11/08/2017 North Warwickshire ‘pushy’ gardener warning! was last updated on August 11, 2017.

27/07/2017 Concert and event tickets were invalid warning

Consumers are warned to be careful when purchasing concert or event tickets from secondary ticketing websites after a Warwickshire resident spent over £200 on tickets that they found were invalid when they got to the venue (and were consequently denied entry). This was probably because the scam seller had either cancelled them or reported them lost in the post before selling them online.

Consumer should:

  • Where possible, buy your tickets from the box office or primary ticket agents, as these are the official agents who have agreements with promoters.
  • Treat any claims of being able to sell cheap tickets for sold out events or offering tickets before they are officially on sale with extreme caution.
  • Protect their purchases if the price of individual tickets is over £100, by using their credit card. As long as the card is used for any part of the transaction (even a small deposit), the credit card company is equally and separately liable if there is a problem with the purchase. No such legal protection exists for purchases made via debit cards; however, buyers can complain to their respective banks in such situations and request a chargeback.

More information

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

27/07/2017 Concert and event tickets were invalid warning was last updated on July 27, 2017.

10/07/2017 Immediate arrest for unpaid taxes!

Warwickshire residents are again receiving threatening phone calls from fraudsters falsely claiming to be HMRC. The bogus callers claim the resident has unpaid taxes and a warrant has been issued for their arrest within 30 minutes. Some residents are even told that the Police are on their way around! The fraudsters then either try and take payment down the phone for the bogus tax bill (often by asking for payment using itunes gift cards) or send someone to collect the money in cash.

The fraudsters often use telephone numbers beginning 0203.  These give the impression that the callers are based in London (area code 020). In reality the fraudsters use virtual telephone numbers, (costing just a few pounds a month) that could be linked to telephones anywhere in the world. Some sellers of virtual numbers (that can be obtained for most UK towns and cities) even make a virtue of this fact on their websites. REMEMBER, receiving a phone call from someone with what appears to be a local prefix, does not necessarily mean they are phoning from that town or city.

NEVER provide any information, personal or financial to cold callers, whatever they may claim. If you believe a phone call is genuine, tell the caller that you will phone back on a publicly listed telephone number (in the phone book or on their website). Do not phone back on a number provided by the caller and always leave a few minutes between calls to ensure the phone line is clear and the caller has phoned off. Otherwise use another phone.

Lastly, if you think the caller is a fraudster, Google their telephone number. You may find that others have already posted information on the Internet about them.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/07/2017 Immediate arrest for unpaid taxes! was last updated on July 11, 2017.

10/07/2017 Charity bag scam

Warwickshire Trading Standards is warning householders to beware of scam charity bag collections taking place in Warwick District. The bags, which primarily ask for clothing, claim to support well known cancer charities. However, these charities have confirmed that they don't use these sorts of bags.

If you are giving to charity, ensure that the charity bags you are using are genuine. Look for the registered charity number and if in any doubt, contact the charity concerned. Otherwise, donate via a charity shop.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/07/2017 Charity bag scam was last updated on July 10, 2017.

06/07/2017 Bogus Netflix email scam

Beware of the latest phishing scam. This states:

 

We could not process your latest Netflix bill
Dear... (your email address)

The payment for your latest Netflix bill failed. It appears that some of the billing details associated with your account have exipred (note the spelling errors). Your service is pending disconnection on: 1 August, 2017. To avoid interruption of service we strongly recommend that you update your billing details now. To update your billing details now click here.

 

Recipients who click on the link risk exposing their computers to viruses. They may also be directed to a bogus website where they are asked to reveal personal and bank details which are then stolen by the fraudsters.

Never respond to unusual emails, follow any links or open any attachments. Always delete them. When banking online or purchasing goods or services, always visit the correct website by typing the traders web address in to the web browser. Find out more

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/07/2017 Bogus Netflix email scam was last updated on July 6, 2017.

06/07/2017 Bogus court bailiff warning

'Inspired' by court bailiff TV shows, some criminals gangs are reported to be door knocking at the properties of elderly people falsely claiming to be High Court Enforcement Agents, Bailiffs and Sheriffs stating that they have warrants to seize goods. The worried occupants are then taken to cash points to withdraw money to pay off the bogus debt. The criminals wear stab vests etc. to try to appear 'official'.

Always check the legitimacy of people who come to your door. If in any doubt, keep your door closed and phone the Police.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/07/2017 Bogus court bailiff warning was last updated on July 6, 2017.

18/06/2017 Bogus Sky caller nearly cost resident £200!

Beware of fraudsters falsely claiming to be calling from Sky! A Warwickshire resident received a phone call which she believed was genuine because she had very recently cancelled her Sky subscription. She told the caller this and then a few moments later received another phone call asking her to confirm her payment details relating to the account. She did  and shortly afterwards someone made a withdrawal of £200 from her account. Fortunately her bank were able to recover the money.

NEVER give any personal or financial information to people who call you on the phone, no matter who they claim to be.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

18/06/2017 Bogus Sky caller nearly cost resident £200! was last updated on June 21, 2017.

16/06/2017 Warwickshire Trading Standards white van

A number of people have reported seeing a white van marked 'Trading Standards' out and about and thought it might be bogus. Can I reassure everyone that our van is legitimate.

Trading Standards Officers were carrying out an enforcement exercise to remove illegal and misleading advertising on the public highway. Approximately 11 advertising pallets were taken. You can find out more about this enforcement project here.

We do however know that fraudsters will sometimes pretend to be Trading Standards Officers in order to carry out their crimes, even going to the trouble of wearing clothing with Trading Standards logos and using fake ID.

We therefore welcome any reports concerning the activities of Warwickshire Trading Standards across the county and are only too happy to confirm or otherwise the legitimacy of these activities. If you have any concerns, please contact Warwickshire Trading Standards via a publicly listed phone number

 

16/06/2017 Warwickshire Trading Standards white van was last updated on June 16, 2017.

14/06/2017 Driveway was painted black instead of relaid – Rugby warning

Warwickshire Trading Standards has received reports of a door-to-door driveway tarmac company operating in the Rugby area that is using underhand and aggressive tactics.

In one incident a resident was charged for having their driveway relaid with fresh tarmac. However, the trader simply swept up the existing loose stones and then painted the driveway black to give the impression the work had been done.

NEVER buy goods or services from unexpected doorstep callers!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

14/06/2017 Driveway was painted black instead of relaid – Rugby warning was last updated on June 14, 2017.

09/06/2017 ‘Ex-offender’ door knockers warning

Warwickshire Trading Standards is warning residents to beware of door knockers selling household goods door to door in the Warwick District. The door knockers may be claiming to be ex-offenders or say they are on charity run rehabilitation schemes in order to get a sale. The goods themselves are often vastly overpriced and poorly made. They usually carry 'official' looking badges to make them appear more authentic. Police across the UK have linked these callers to cases of burglary.

Warwickshire Trading Standards advises residents not to open the door to unexpected doorstep traders or to buy goods or services from them.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 ‘Ex-offender’ door knockers warning was last updated on June 9, 2017.

09/06/2017 Property inspection cold calls

Warwickshire residents have reported receiving cold calls from people falsely claiming that their properties were due a 'two year inspection'. The bogus callers are reported to be very persistent in trying to arrange an appointment to visit! Trading Standards believes that the callers may be an unscrupulous trader using high pressure sales techniques to sell household insulation.

NEVER buy goods or services from telephone cold callers. It can be hard to tell a good trader from a bad one on the phone!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 Property inspection cold calls was last updated on June 9, 2017.

09/06/2017 Throwing good money after bad scam

Consumers who may have previously been scammed by fraudsters are warned to beware of cold calls from 'agencies' that for a fee, claim to be able to investigate the fraud and get your money back. These 'investigators' are in reality fraudsters too. They may even be the same people who were responsible for the original scam!

Warwickshire Trading Standards is aware of consumers who, having already lost thousands of pounds to scams have then paid 'investigators' even more money to try and get their funds back.

In reality, this is simply 'throwing good money after bad!'

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 Throwing good money after bad scam was last updated on June 9, 2017.

08/06/2017 In wedding season – wedding services fraud warning

Warwickshire Trading Standards is warning consumers to beware of fraudulent wedding related service providers. Whilst most traders operating on the High St. or online are perfectly genuine, there are some traders who are operating fraudulently. They are more likely to operate solely online and are unlikely to have a long track record, instead appearing suddenly and disappearing almost as quickly! They are also more likely to offer their services at lower than average prices, to draw consumers in.

Consumers can protect themselves by:

  • Paying by Credit Card. This will provide you with protection under Section 75 of the Consumer Credit Act, for purchases above £100 and below £30,000 so if the companies goes in to liquidation or simply disappears before the Big Day, you can claim a refund from your Credit Card company.
  • Ensuring you obtain a physical address and contact details for the vendor and verify this information. A mobile phone number, email address or Facebook page is not enough! Should you experience any problems, you will then be able to make a complaint to Trading Standards or consider pursuing via the Small Claims Court.
  • Ensuring you obtain a contract before paying money for services. Make certain you fully read and understand what you are signing and note the terms of cancellation.
  • Considering purchasing Wedding Insurance - policies vary in cover and can be purchased up to two years in advance. They can protect you from events that would not be covered under the Consumer Credit Act.
  • Carrying out research on each vendor to ensure you are dealing with a bona fide person or company. Explore the internet for reviews and ratings and ask the vendor to provide details of past clients you can speak to. You should do this even if using companies recommended by a trustworthy friend or source.
  • Checking your wedding photographer. Beware of websites using fake images. Look for inconsistencies in style; meet the photographer in person and ask to view sample albums. If you like an image from a wedding, ask to view the photographs taken of the whole event so you can see the overall quality.

Remember, if something appears too good to be true, it probably is!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

08/06/2017 In wedding season – wedding services fraud warning was last updated on June 8, 2017.

06/06/2017 ‘Sky TV’ bogus over payment phone calls

Beware of bogus phone calls from fraudsters claiming to work for Sky or other service providers.

One Warwickshire residents received an unexpected phone call from someone who claimed they were calling from Sky. The caller said the householder had made an over-payment on their Sky account and was phoning to return the money. He then asked for the householder's bank account /card details! The householder had not been a Sky customer for five years!

The fraudster was described as being very persistent and phoned several times.

NEVER provide any personal or financial information to cold callers! If a genuine service/utility provider contacts you about a service you are receiving, they will already possess you bank details, you won't need to provide them again. If you are at all unsure whether a phone call is genuine or not, put the phone down and phone the trader back on a publicly listed telephone number.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/06/2017 ‘Sky TV’ bogus over payment phone calls was last updated on June 6, 2017.

15/05/2017 Bogus Telephone Preference Service call

Fraudsters are again phoning Warwickshire residents claiming to be from the Telephone Preference Service and asking for credit and debit card details to subscribe to the service or renew the service.

The Telephone Preference Service is a FREE service. The TPS will NEVER contact residents asking for any bank information.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus Telephone Preference Service call was last updated on May 15, 2017.

15/05/2017 Bogus ‘BT caller’

A residents reported receiving an unexpected phone call from someone claiming to be calling from BT to say that the resident had arrears on their landline. When the resident said they were a Virgin customer the caller then changed their tune and claimed to be calling from Virgin!

Doubtless the fraudster was hoping to get the resident to pay their non-existent arrears to them by taking a debit or credit card payment down the phone!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus ‘BT caller’ was last updated on May 15, 2017.

15/05/2017 Bogus Severn Trent caller

Residents are warned to beware of unexpected calls from fraudsters claiming to be calling from Severn Trent. A Warwickshire householder received such a call but sensibly put the phone down. They later contacted Severn Trent who confirmed that the call was bogus.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus Severn Trent caller was last updated on May 15, 2017.

15/05/2017 American bogus HMRC caller

A Warwickshire resident reported receiving a phone call from someone claiming to be from HMRC to say that they were taking a 'lawsuit' against him. The resident quickly spotted that it was a scam call and described the caller as having an American accent.

A second resident received a similar phone call, this time an automated one. The automated 'HMRC' message told the resident that they should phone a number before legal action was taken against them. The resident phoned the number and spoke to some who claimed that a warrant had been issued for their arrest for non-payment of taxes!

These bogus phone calls are known to HMRC which has issued some additional advice

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 American bogus HMRC caller was last updated on May 15, 2017.

10/05/2017 Compost seller warning Wood End and North Warwickshire

Local residents are warned to beware of  people selling bags of compost door to door. One resident is reported to have been offered two bags of compost and a garden ornament for £40. The caller claimed he worked for a local garden centre. The trader followed the resident in to their home and persuaded them to had over £40 in cash. The resident was left with two bags of compost, but no ornament!

Warwickshire Trading Standards advises residents not to buy at the door or over the phone from unexpected callers.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/05/2017 Compost seller warning Wood End and North Warwickshire was last updated on May 10, 2017.

10/05/2017 Bogus ‘Police’ alarm sales Rugby

Rugby and Warwickshire residents are warned to beware of unexpected phone calls from people falsely claiming to work for Warwickshire Police and selling alarms. The callers make appointments for salespeople to visit resident's homes.

Warwickshire Police do not cold-call residents on the phone to sell alarm systems or sell alarms door to door.

Over the years, lots of consumers have had problems with high pressure sellers, selling expensive home alarm systems  that aren’t always what they are cracked up to be. Unfortunately the elderly and vulnerable are often targeted. Tactics employed by salesmen to sell expensive and unsuitable alarm systems include:

  • The use of dubious crime/fire statistics, and tales of robbery and assault to scare householders in to buying.
  • Telling the householder that new legislation will prevent them obtaining contents insurance if they do not have a monitored alarm. This is not true.
  • Pretending to be calling on behalf of  Trading Standards, Fire and Rescue Service, Police or Neighbourhood Watch in order to make their visit appear official.
  • Offering ‘free’ monitored alarms. The householder is told they have either won or been selected for an alarm. Although this may seem at first to be a tempting offer, what is not always made clear to householders who take up this offer is that they will have to pay a service charge to whichever company monitors the alarm system that is fitted – and this could be hundreds of pounds a year. Householders will also find themselves locked in to an agreement that could last several years and be required to pay for additional annual system check ups. In all the cost of this ‘free’ alarm could be many thousands of pounds.

Consumers who are considering purchasing an alarm system should not be rushed in to doing so on the door step, but should get at least three quotes from reputable companies.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/05/2017 Bogus ‘Police’ alarm sales Rugby was last updated on May 10, 2017.

03/04/2017 Friend or foe? Over 200 reports of ‘friendly’ fraudster email scam in three days

Fraudsters are turning to kindness with new phishing emails which encourage the recipient to open an attachment on the false premise that they could have already fallen victim to scammers.

In the past three days, Action Fraud has received 226 reports from email users who have this email. The phishing email is sent from a fraudster who describes themselves a “law-abiding citizen” and has accidentally received the email recipient’s personal details. Attached to the phishing email is a document which the fraudster claims contains the recipient’s personal details. The fraudster suggests that the email recipient’s details may have been made available to scammers and they are contacting them to try to rectify the problem. To do so the recipient must open the document.

In reality, the attached document opens the door to malware being downloaded onto the victim’s computer. The malware attempts to obtain sensitive data from victims, such as banking credentials and passwords; this is subsequently used to take money from the victim.

In order to protect yourself from malware, having up-to-date virus protection is essential; however it will not always prevent you from becoming infected.

Protect yourself

• Don’t click on links or open any attachments you receive in unsolicited emails or SMS messages. Remember that fraudsters can ‘spoof’ an email address to make it look like one used by someone you trust. If you are unsure, check the email header to identify the true source of communication.
• Do not enable macros in downloads, enabling the macro will allow the malware to be installed onto your device
• Always install software updates as soon as they become available. Whether you are updating the operating system or an application, the update will often include fixes for critical security vulnerabilities.
• Create regular backups of your important files to an external hard drive, memory stick or online storage provider. It’s important that the device to which you back up isn’t left connected to your computer as any malware infection could spread to that too.
• If you think your bank details have been compromised, you should immediately contact your bank.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

03/04/2017 Friend or foe? Over 200 reports of ‘friendly’ fraudster email scam in three days was last updated on April 3, 2017.

29/03/2017 Coleshill bogus TPS cold calls warning

Residents in the Coleshill area have reported receiving scam phone calls from people claiming to represent the Telephone Preference Service. The callers, who appear to phone from outside the UK, were trying to obtain personal details and would probably have asked for money to pay for 'TPS membership', had the calls not been terminated.

The TPS is a FREE service. TPS operators will NEVER make cold calls to a residents home.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

29/03/2017 Coleshill bogus TPS cold calls warning was last updated on March 29, 2017.

29/03/2017 Double glazing warning

Warwickshire residents are being advised to contact double glazing businesses direct after one resident fell victim to a double glazing installer who took money but didn't deliver on his promises.

The victim approached a man wearing a t-shirt displaying the name and logo of a well known double glazing business at a motorway service station. She agreed for the trader to come to her property to measure up and he then took £1000 in cash as a deposit and for materials. No paperwork was ever provided and he then disappeared with the money.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

29/03/2017 Double glazing warning was last updated on March 29, 2017.

14/03/2017 Door to door loyalty card warning

Warwick area residents have reported receiving unsuspected visits from a person selling shopping 'loyalty' cards door to door for £10 each. The seller claims that the cards provide a 10% discount at a number of stores, although resident's reported not recognising most of the store names. The seller did not appear to carry an ID badge.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

14/03/2017 Door to door loyalty card warning was last updated on March 14, 2017.

28/02/2017 Storm Doris! Beware of bogus cold callers

In the wake of damage caused by Storm Doris Warwickshire Trading Standards is issuing a warning for people to beware of bogus cold callers.

Rogue traders use unusually stormy weather as a way of persuading people that they need work done on their property – such as repairing loose roof tiles or removing damaged trees.

You can't tell a good trader from a bad one on the doorstep. Avoid buying from unexpected/unknown doorstep traders.

If you are looking for a Trading Standards approved and vetted trader, consider using Warwickshire Trading Standards new approved trader scheme - No Rogue Traders Here

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

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