Links to some documents across the website are currently broken. We are working to fix this and are sorry for any inconvenience.

If you urgently need an unavailable document, please complete our document request form (opens in new window) and we will email it to you as soon as we can.

Customer service

Signing a form

  • Customer care standards

    We believe that everyone has the right to be treated fairly, politely and with respect. We also want you to be happy with the service you receive from us. These standards outline how you should be treated whenever and however you contact us.

  • WOW! Awards

    Information on how to nominate a member of our staff who has displayed excellent customer service for a WOW Award.

  • Complaints

    Information on our complaints procedure, and the standards we aim to uphold.

  • Contact details

    A list of all contact pages and details for each service area.

  • Compliments and feedback

    We are always pleased to know that we are providing a good service or that our staff are doing a good job. It helps us to know we are developing services in the right way, and we always pass your comments on to members of staff.

  • Customer Service Excellence standard

    Warwickshire County Council is the first county council to achieve CSE accreditation as a corporate body. Find more information on this work and the benefits for customers