Report a concern
If you have concerns that a child is suffering ANY form of neglect, abuse or cruelty, contact us immediately on:
Lines are open from:
- Monday to Thursday: 8.30am – 5.30pm
- Friday: 8.30am – 5.00pm
Out of hours
If you have an emergency out of usual office hours, please contact the Emergency Duty Team immediately on:
If you think that a child is at immediate risk, contact the police immediately on:
What happens next?
You will receive a confirmation within 24 hours.
We will review the referral to see what action to take. We speak to the parents and professionals that know the child to see if they also have concerns.
We then decide whether:
- the child is not at risk so no action is required;
- another service can provide support. Social care do not need to be involved;
- there are serious concerns so we need to do an assessment.
Most assessments take 10 days, but can take up to 35 days. The child’s family will be involved in this.
If the assessment shows a child needs our support, a plan will be put in place. Most children stay at home with their family while we support them to work on the plan. We will only take a child away from home if necessary.
If you are a member of the public wishing to remain anonymous about your concerns; we cannot tell you the outcome of next actions as this is confidential.
In some circumstance; it maybe appropriate that another service can provide support and social care do not need to be involved. If you wish to find more details about what is on offer, please follow the link below.
Family Information Service is a free information and signposting service for families with children and young people aged 0 – 25 and professionals working with families in Warwickshire.
The service covers a wide range of family related topics such as childcare, mediation and contact, divorce and separation, finance, health, bullying, support groups and parenting support.
Monday to Friday 9am to 5pm
The EHSA is a simple way to help identify needs of children and families and make a plan to meet those needs. It is a shared assessment which can be used by all agencies.
Early Help is voluntary; the family must consent to any support given. The assessment is completed by a trained professional, who is known to the family:
- Health visitor
- School Nurse
- Any professional the family is comfortable talking to.