Coronavirus (COVID-19)

If you've been identified as extremely vulnerable to COVID-19 by the NHS and need to self-isolate, call 0800 408 1447 for support.

Advice for everyone on coronavirus is available on our website or on 01926 410410.

The charges

Transport

Your transport contribution is based on the actual number of journeys you make with your transport service.

Transport distance Rate per journey
Up to 5 miles £5.17
5 to 10 miles £8.63
Over 10 miles £12.23

Deferred payment administration and interest

Deferred payments carry additional charges, as well as the cost of services being received. These are:

  • a one-off upfront charge of £458 to cover land registry search fees, registration costs and the one-off administration costs of the scheme
  • an annual charge of £12.94 to cover the costs of administering the scheme each year - this includes providing statements and reviewing the arrangement

Interest costs will be charged on all debt from the date that the debt arises. The maximum interest rate will be set by the Government and will be linked to the 15-year average gilt yield rate, which is 1.5% at the time of writing (January 2019). A default component will be added to this of 0.15%, making the overall interest rate 1.65%. The rate will be reviewed and amended twice a year in line with government-announced changes to the gilt yield rate. You will be advised of the current rate if you inquire about applying for a deferred payment.

Maximum charge for Services Charging rate from April 2019 Charging rate from 6 April 2020
£ £
Day Care - (per day or part day) £33.66 £34.94
Home Care (per hour) £16.82 £17.76
Night Support – Sleeping Night (per hour) £9.40 £9.40
Night Support – Waking Night (per hour) £15.23 £16.08
Take A Break Service (per hour) £15.41 £16.17
Telecare (per week) £1.11 £1.11
Transport - up to 5 miles (per journey) £5.17 £5.17
Transport - 5 miles to 10 miles (per journey) £8.63 £8.63
Transport - over 10 miles (per journey) £12.23 £12.23

Telecare

Your telecare service contribution is based on the actual number of weeks or part weeks that you receive a telecare service.

Note – the charges for these services may change.

Daycare

Your daycare contribution is based on the actual number of days or part days you attend the daycare service.

Home care

Your home care contribution is based on the actual number of home care hours that you receive. If you wish to cancel or change your care you must give 24 hours notice or you may still be charged.

Residential care

All residents have to pay for residential care but the amount will be assessed according to your income and savings.

Respite residential care

Charges will be based on the actual individual daily cost of each service.

Personal assistant services

Your personal assistant contribution is based on the full cost of paying and employing personal assistants (hourly rate, via a direct payment).

Take A Break

Charges will be based on the actual individual cost of each service. 

Sleeping night support

Support is charged at the full average cost. The cost will be pro-rata when shared between clients.

Waking night support

Waking night support is charged at the full average cost. The cost will be pro-rata when shared between clients.

24-hour live-in support

24-hour live-in support is charged at the full actual cost of the service. The cost will be pro-rata when shared between clients.

Other chargeable services

You will be required to pay the full cost of other chargeable services and support such as laundry services.

Paying an invoice

If you have received an invoice for social care charges you can set up payment by contacting Money Management on 01926 413118 or Income Control on 01926 413145. The lines are open from Monday to Thursday, from 8am to 5pm.

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