Service area
Social care and health
Social care charging policy
Publication detail

The main principle to be applied in this Policy is that charges will be based on the full cost of the service and that individuals will pay 100% of this charge where they can afford to do so.

We adopt the following principles to ensure a fair approach to individual contributions:

  • Contributions will be calculated through an individual financial assessment and based on service subject to individual agreement and provision of information.
  • Individual financial assessments will ensure that individuals contribute based on their ability to pay calculated using national guidelines and our Council policy.
  • The financial assessment will ensure that all individuals will retain at least their basic Income Support or Pension Credit Guarantee level plus an additional 25% as a minimum level of income to be retained. No contribution for services within the financial assessment process will apply where income is equal to, or lower than, this level.
  • Individuals can receive a benefits check as part of their financial assessment to maximise their full benefit entitlement.
  • Services users have the right to decline a full financial assessment and may instead choose to contribute the maximum level for their service.
  • Any contribution raised will not exceed the cost of providing a service.
  • Where contributions are not made debt recovery may be pursued for all outstanding contributions.
  • A waiver process is in place for contributions in exceptional cases as defined by our waiver policy.

What services we charge for

A contribution will be made for the following services:

  • Home Care
  • Day Care
  • Transport
  • Telecare
  • Direct Payments
  • Other Chargeable Services – this applies when a person receives a service that does not ordinarily fall into the chargeable services defined above i.e. home care, day care, transport, telecare and personal assistants. The charge will be based on the people/providers that support the customer.
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