Delivering your care and support – personal budgets

We want you to be in control of the care and support you need. If you are assessed as eligible for care and support, or need continuing support as a customer of our reablement home care service, we will offer you a personal budget.

What is a personal budget?

A personal budget is a sum of money that we pay upfront to meet your care and support needs.

How do I use my personal budget?

There are a number of ways for you to receive your personal budget:

Direct payments

Direct payments offer greater choice and flexibility in the way you arrange the support you want, and you can include things we do not organise and directly pay for.

Choosing direct payments allows you to receive your personal budget as a cash payment, which you can use to buy services that help you to achieve the agreed outcomes in your care and support plan.

A personal managed budget

You may decide that you prefer not to receive your personal budget as money, and instead you want us to make arrangements for you.

If you choose to do this, we will use the money to pay for your support. Your support will be limited to the organisations that we contract with, and the services we provide.

If we agree with you that residential care is the best way to meet your care and support needs, we will arrange this as a managed budget for legal reasons.

A combination budget

This is a mixture of direct payment and a managed budget.

You may decide that you want a direct payment for some of your support, but you want your social care practitioner to arrange some things for you – we call this a combination budget.

Individual service funds

Once you know what your personal budget is, you may decide that you want to use an individual service fund instead of managing the money and organising services yourself. An individual service fund is where you choose a provider who will receive the money on your behalf and provide you with a service(s).

We will work with you to choose a provider that will help you meet the needs and outcomes agreed in your care and support plan. If you agree, we will give your personal budget (some, or all of it, depending on what we agree) to the provider on your behalf.

The provider can only use your budget for your support and must account to you. This gives you some flexibility and control as you agree with the provider the exact detail of your support.

When do personal budgets stop?

Your personal budget could be at risk if you break the rules and spend the money on something illegal, or something outside of the agreed outcomes. We will work with you to stay within the rules and talk through ways to maximise the choices available to you.

You will only continue to receive a personal budget if you are eligible for social care support. If your circumstances change and you are no longer eligible we will help you to close down your personal budget.