Making payments for your care
If we have arranged your care and completed a financial assessment, we will inform you how much you will need to contribute towards the cost of your care.
You will receive a statement on a four-weekly basis for services that you’ve already received detailing the weekly contribution and the date any outstanding sums are due for payments.
If any of the details are incorrect, or have changed, you must contact our Financial Assessments and Benefits Advice Team. The assessment letter will give you a telephone number to contact if you have any queries.
Charges for paying for care you receive at home (non-residential care) and residential care are invoiced separately and must be paid separately.
Paying for care you receive at home (non-residential)
We will send you an invoice for your care charges every four weeks.
The invoice will show:
- the amount you need to pay
- details of the service you have received
- any payments made
- date the invoice needs paying by
- how to pay
You can pay your invoice in the following ways.
Online payments
Online is the simplest, quickest and safest way to pay.
Make an online payment for care received at home
We accept all major credit/debit cards except for American Express.
Paying by BACs transfer
If you have a bank account, you can pay online from your account, or at your local bank or building society branch. Take your details to them and ask them to make a payment using the details below.
Warwickshire County Council
Account Number: 01045348
Sort Code: 30-00-02
Please quote ref EXABD followed by your account number which you can find on your invoice.
Paying over the telephone
Pay using your debit or credit card by calling 02476 754377
This service is available from Monday to Friday between 9am and 5pm.
Post Office or Payzone outlet
You can make payments free of charge at any Post Office or Payzone outlet. You must have your council payment card with you to make payments.
Standing order through your bank or building society
Call the enquiry number on your invoice and request a standing order form. We will send the details to you.
By cheque
You should make your cheque payable to Warwickshire County Council and send it to the address on your invoice.
Remember, you must quote your account number (shown on the front of your invoice) when making any payment.
Paying for your residential care charges
You can pay in the following ways.
Online payments
Online is the simplest, quickest and safest way to pay.
Make an online payment for residential care charges
We accept all major credit/debit cards except for American Express.
Paying by BACs transfer
If you have a bank account, you can pay online from your account, or at your local bank or building society branch. Take your details to them and asking to make a payment using the details below.
Warwickshire County Council
Account Number: 01045348
Sort Code: 30-00-02
Please quote ref EXABR followed by your account number which you can find on your invoice.
Paying over the telephone
Pay using your debit or credit card by calling 02476 754377
This service is available from Monday to Friday between 9am and 5pm.
Standing order through your bank or building society
Call the enquiry number on your invoice and request a standing order form. We will send the details to you.
By cheque
Make your cheque payable to Warwickshire County Council and send it to the address on your invoice.
Remember, you must quote your account number (shown on the front of your invoice) when making any payment.
If you have a query about your invoice, please call the Charging Team. You can find the telephone number at the top of your invoice.