Energy advice

If you are struggling to pay bills or manage energy debt, there is support and advice available through the following organisations.

Support from Citizens Advice through the Cadent Energy Project

This project provides one to one energy advice and support to families who are struggling to pay their bills. Contact your local Citizens Advice or the Family Information Service who can make a referral for you:

Act on Energy

Act on Energy encourage energy conservation by providing free and impartial energy advice to households and small businesses in Warwickshire. Act on Energy can help with energy bills and government funded grants for heating systems and insulation.

Act on Energy have a free helpline on 0800 988 2881 or visit the Act on Energy website for energy advice, including quick tips to save money

Better Housing Better Health

Better Housing Better Health (BHBH) is a service working to reduce the number of people in fuel poverty and improve domestic warmth and wellbeing.

The BHBH team provides free, confidential, and tailored impartial advice on energy bill discounts, grants and funding for energy efficiency measures, measures such as insulation and new heating systems and access to other support services.

Call the free phone line on 0800 107 0044 to get support, or visit their website for more information.

National Energy Action

National Energy Action work to overcome the effects and causes of fuel poverty in four ways. They provide advice and support, campaign and advocate for the needs of fuel-poor households, carry out research to raise awareness and find solutions, and we provide accredited training.

National Energy Action provide advice and support on a range of matters including cost of living support, warm and safe homes advice, what to do if you are struggling with energy bills and frequently asked questions about smart meters.

Contact National Energy Action for advice either by telephone (0800 204 7159), BSL interpreter or webchat.

Local Energy Advice Partnership (LEAP)

LEAP helps to support as many people as possible who are at risk of going into fuel poverty. They provide an energy advice service, subject to eligibility criteria. LEAP also provide a replacement appliance scheme and a boiler repair and replacement scheme. Access to the appliance and boiler schemes is only available after the energy advice service appointment, during which eligibility and suitability for those parts of the programme will be established.

The service is open to all types of householders – homeowners, private renters, and social housing tenants.

Home Energy Advice Team (HEAT)

Home Energy Advice Team (HEAT) at Wise Group are committed to supporting households by providing personalised, free advice and practical solutions to help you take control of your home energy cost and reduce financial stress. Whether it’s managing billing issues, seeking financial support, or simply understanding how to use energy more efficiently, the team is here to guide you every step of the way.

Help with household costs

View information on funds, schemes and discounts relating to household costs:

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