Cookie Consent by Free Privacy Policy Generator

One to one advice

Sometimes, we may have attended a workshop or looked for online information but what we really need is to discuss a specific situation or area of concern about our child or young person’s development. In this case, we have telephone helplines for parent support or bookable consultations where you can discuss your concerns with an experienced practitioner.

Family Information Service

The Family Information Service (FIS) offers practical signposting and support on a range of issues such as:

  • housing
  • finance
  • childcare
  • parental conflict and contact
  • special educational needs and disabilities (SEND)

The FIS helpline is available from Monday to Friday from 9am to 5pm, to answer your queries, provide information and guide you towards the right support if you are unsure who or what you require for your needs.

Early Help family support line

Early Help family support workers are available across Warwickshire to listen, offer advice and support around all family parenting and behaviour concerns. Whilst the option to speak face to face with a family support worker at a children and family centre venue has had to be postponed until further notice, family support workers are still available over the phone Monday to Friday between 9am and 4pm.

Call the family support helpline on 01926 412412

If you would prefer to send an email, please use one of the following addresses:

Children and family centres

Children and family centres offer a range of guidance and support to families, from a regularly updated activities programme to extra help, including one to one support where needed. Support from a family link worker can be requested by completing an online form or text a volunteer parent champion for information on support in your local area.  

More information for children and family centres.

Chat Health

Chat Health is a service offered by Warwickshire health visitors and school nurses to parents and carers through a text messaging service. Parents and carers can text to ask for advice on any health and wellbeing concerns from a health visitor (for 0 to 5 ages) or a school nurse (for ages 5 to 19). There is a different Chat Health number available for young people aged from 11 to 19 to use themselves:

  • Text a health visitor on 07520 615 293, Monday to Friday, from 9am to 5pm
  • Text a school nurse on 07520 619 376, Monday to Friday, from 9am to 5pm
  • More information on Chat Health.


Rise provides emotional wellbeing and mental health services for children and young people in Coventry and Warwickshire. Rise offers early support, information and guidance for parents and carers on many emerging mental health concerns. Parents and carers can book a one to one consultation with a clinician and/or attend themed sessions which focus on areas of requested support. Parents and carers will be asked to complete a Dimensions rating for their child or young person prior to the consultation:

Children with disabilities team

There are some opportunities for one-off specialist advice provided by the children with disabilities team to help you with concerns you may have on areas such as:

  • behaviours
  • routines
  • toileting

Support is provided through a half hour telephone discussion.

Book a half hour telephone discussion

The children with disabilities team also run drop-in sessions for parents and carers at the children and family centres. Please check with your children and family centre to find out when they will be there.

IDS - Integrated Disability Service

IDS have an 'on call' duty service running every Monday. Practitioners are available to help parents and carers understand the autism assessment pathway or to provide advice for any other concerns.

  • Call the IDS duty line any Monday on 01926 413747

Lean on me

Entrust Care Partnership offer a ‘shoulder to lean’ on for parents and carers of children with disabilities, additional or specific needs who are feeling stressed or exhausted and need someone to talk to. Up to six sessions are offered over Zoom or FaceTime either in a group or one to one held at a time to suit you.

Parenting Project – Family Wellbeing Pathway

The Parenting Project is a leading UK registered charity supporting family mental health and wellbeing. They offer a Family Wellbeing Pathway to families in Warwickshire which includes family wellbeing support, counselling and parent mentoring.

They also work closely with partner agencies to offer tailored support to meet the needs of specific identified challenges.

Wellbeing for Warwickshire

Wellbeing for Warwickshire offers low level early intervention support around mental and emotional wellbeing. It is available for anyone aged 16 and over. This is not parenting advice but can help parents and carers who feel that support for their own mental and emotional wellbeing would help them manage the practical and emotional demands of their family.

Support is offered through the following services.

Wellbeing Hubs

Group based sessions which support resilience, friendship and learning. Hubs run in Stratford, Rugby, Nuneaton and Bedworth, North Warwickshire, Leamington Spa and Warwick. Sessions can be online or face to face.

One to one support

One to one support can be provided in various forms, from anonymous digital counselling with an accredited counsellor to booking a series of individual in-person sessions for anyone experiencing a time of emotional distress. One-to-one community support is also available for anyone needing help to make connections in the community such as making appointments, meeting new people or learning a new skill.

More information on Wellbeing for Warwickshire.

Home Start South Warwickshire

Home Start South Warwickshire is a voluntary organisation committed to promoting the welfare of families with young children. Without support, families may feel alone or isolated. Home Start South Warwickshire can offer compassionate, confidential support to families where:

  • Parents are experiencing emotional health difficulties like post-natal depression or anxiety.
  • Life feels unstable because of financial worries, relationship issues or living in poor housing.
  • Parents are finding the early years of their children’s lives demanding and would like help.
  • Children have disabilities or developmental delays.

Parents can self-refer or a professional you are working with can make a referral for you.

Update cookies preferences