One to one advice

Sometimes, we may have attended a workshop or looked for online information but what we really need is to discuss a specific situation or area of concern about our child or young person’s development. In this case, we have telephone helplines for parent support or bookable consultations where you can discuss your concerns with an experienced practitioner.

Family Information Service

The Family Information Service (FIS) offers practical signposting and support on a range of issues such as:

  • housing
  • finance
  • childcare
  • parental conflict and contact
  • special educational needs and disabilities (SEND)

The FIS helpline is available from Monday to Friday from 9am to 5pm, to answer your queries, provide information and guide you towards the right support if you are unsure who or what you require for your needs.

Early Help family support line

Early Help family support workers are available across Warwickshire to listen, offer advice and support around all family parenting and behaviour concerns. Whilst the option to speak face to face with a family support worker at a children and family centre venue has had to be postponed until further notice, family support workers are still available over the phone Monday to Friday between 9am and 4pm.

Call the family support helpline on 01926 412412

If you would prefer to send an email, please use one of the following addresses:

Children and family centres

Children and family centres offer a range of guidance and support to families, from a regularly updated activities programme to extra help, including one to one support where needed. Support from a family link worker can be requested by completing an online form or text a volunteer parent champion for information on support in your local area.  

Chat Health

Chat Health is a service offered by Warwickshire health visitors and school nurses to parents and carers through a text messaging service. Parents and carers can text to ask for advice on any health and wellbeing concerns from a health visitor (for 0 to 5 ages) or a school nurse (for ages 5 to 19). There is a different Chat Health number available for young people aged from 11 to 19 to use themselves:

  • Text a health visitor on 07520 615 293, Monday to Friday, from 9am to 5pm
  • Text a school nurse on 07520 619 376, Monday to Friday, from 9am to 5pm
  • More information on Chat Health.

Educational psychology service (EPS)

Warwickshire EPS is offering direct access telephone consultations to parents and carers during the COVID-19 pandemic. The service is available for four afternoons each week, Monday to Thursday. Concerns may include how to talk to a child or young person about COVID-19 and any worries they might have, how to help them engage with learning at home, how to support with behaviour that can be challenging to manage, and how best to look after your own and/or your child’s mental and emotional wellbeing.


Rise provides emotional wellbeing and mental health services for children and young people in Coventry and Warwickshire. Rise offers early support, information and guidance for parents and carers on many emerging mental health concerns. Parents and carers can book a one to one consultation with a clinician and/or attend themed sessions which focus on areas of requested support. Parents and carers will be asked to complete a Dimensions rating for their child or young person prior to the consultation:

Children with disabilities team

There are some opportunities for one-off specialist advice provided by the children with disabilities team to help you with concerns you may have on areas such as:

  • behaviours
  • routines
  • toileting

Support is provided through a half hour telephone discussion.

IDS - Integrated Disability Service

IDS have an 'on call' duty service running every Monday. Practitioners are available to help parents and carers understand the autism assessment pathway or to provide advice for any other concerns.

  • Call the IDS duty line any Monday on 01926 413737

Lean on me

Entrust Care Partnership offer a ‘shoulder to lean’ on for parents and carers of children with disabilities, additional or specific needs who are feeling stressed or exhausted and need someone to talk to. Up to six sessions are offered over Zoom or FaceTime either in a group or one to one held at a time to suit you.

Parenting Project - parent mentor

A parent mentor is a volunteer who meets with families to provide friendly, informal support, encouragement and guidance. They can help parents with relationship and emotional wellbeing, build self-confidence and support with parenting challenges. They can also help engage with wider community services. 

This service is currently available to support families living in Stratford-upon-Avon, Warwick or Kenilworth. It is kindly funded by Stratford Municipal Trust, Thomas Oken and Nicholas Eyffler Trust and Kenilworth Town Council.

Parenting Project - wellbeing facilitators

Family wellbeing facilitators offer a service to identified families who are living in Orbit accommodation in the Stratford-on-Avon District and who would benefit from family support.

Wellbeing for Warwickshire

Wellbeing for Warwickshire offers low level early intervention support around mental and emotional wellbeing. It is available for anyone aged 16 and over. This is not parenting advice but can help parents and carers who feel that support for their own mental and emotional wellbeing would help them manage the practical and emotional demands of their family.

Support is offered through the following services.

Wellbeing Hubs

Group based sessions which support resilience, friendship and learning. Hubs run in Stratford, Rugby, Nuneaton and Bedworth, North Warwickshire, Leamington Spa and Warwick. Sessions can be online or face to face.

One to one support

For anyone who is experiencing a time of emotional distress. A wellbeing practitioner will offer up to six sessions of support through practical problem solving, action planning, self-help strategies and information. Support is offered via telephone, email, video link or face to face.