Performance against our service standards

We are committed to ensuring our approach to regulation is transparent. We publish the following data about our performance:

  • Outcomes of customer and business satisfaction surveys

  • Outcomes of complaints about our service (including appeals against our decisions) Outcomes of cases brought before the courts

  • Undertakings given to us by businesses

  • Our use of covert surveillance techniques and communications data under the regulation of Investigatory Powers Act 2000 (RIPA).

We review and update our published information every 12 months. As part of this review we assess whether continued publication of the information is appropriate.