Outcomes of complaints about our service (incl appeals against our decisions)
Our use of covert surveillance techniques and communications data under the Regulation of Investigatory Powers Act 2000 (RIPA)
Outcomes of cases brought before the Courts
Criminal and civil sanctions imposed by the Courts as a result of legal proceedings instituted by the Trading Standards Service.
Undertakings given to us by businesses
The giving of undertakings is a formal process laid down by the Enterprise Act 2002. There is no admission that a business (or any of its employees) has been guilty of a criminal offence or contravened any legislative provision; undertakings are promises as to future conduct.