How we deliver our services

We carry out all our activities in a way that supports legitimate businesses to comply and grow and protects consumers from those who deliberately or persistently breach consumer protection laws.

  • We provide a range of services to businesses to help them meet legal requirements and for consumers to resolve problems.

  • We carry out inspections and other activities to check compliance with legal requirements, and we target these checks where we believe they are most needed.

  • We deal proportionately with breaches of the law as set out in our enforcement policy, including taking firm enforcement action when necessary.

Our services will be delivered in accordance with the requirements of the Regulators Code.