6. Free bus pass – replacing a lost, damaged or stolen pass


If your bus pass is lost, damaged or stolen please notify us as soon as possible by calling 01926 359180, or visit a one stop shop.

If you would prefer to request a replacement by post, please complete a replacement pass request form and post it to us with the appropriate payment. Please do not send cash.

Warwickshire County Council
Concessionary Travel Team
P.O. Box 43
Barrack Street
Warwick
CV34 4SX

We may need to you provide a new photograph. Please send us a new photo with your renewal form, or if you visit a one stop shop we can take a new photo of you while you wait.

Costs for replacement bus passes

ReasonCost
Lost pass£10 – Even if your pass is later found, this amount is non-refundable.
Damaged pass£10 – E.g. defaced, cracked or broken. This is non-refundable.
Stolen passFree – There is no cost for a replacement pass if you provide a valid crime reference number. Otherwise the charge is £10.
Faulty passFree – Passes which are faulty when issued, or which have a recognisable fault, will be replaced free of charge.

You can make a payment by card over the phone or with cash in a one stop shop. Some one stop shops accept card payments.

You will normally receive a replacement bus pass within two weeks (10 working days).

If your bus pass does not arrive, then you must notify us and request a free replacement within four weeks of your request, otherwise you will be changed for a further replacement.

If you find a lost bus pass

If you find a bus pass which does not belong to you, please hand it in at one of our one stop shop, or post it to the above address.

6. Free bus pass – replacing a lost, damaged or stolen pass was last updated on June 5, 2018.


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