To update/change your details you need to visit a one stop shop. You will need to provide evidence of your name change, or new address. This will ensure that any correspondence and renewals are sent to the correct address.
If you change your name, you will not automatically be issued with a new bus pass, as your old one will still work. If you do want order a pass in your new name straight away then there will be a £10 charge for this, otherwise your new name will be printed on your pass when it is next replaced or renewed..
The following documents are accepted as evidence for a change of name or address:
|Change of name||Change of address|
|Marriage certificate||Driving licence|
|Civil Partnership certificate||Council Tax bill – current tax year|
|Deed Poll||Gas or electricity bill – less than three months old|
|Adoption certificate||Landline telephone bill – less than three months old|
|Decree Absolute||Water bill – less than three months old|
|Official receipt for rent, or tenancy agreement – less than three months old|
|NHS medical card|
We do not accept bank statements as evidence of a residential address.
How to update your name or address
You can visit one of our one stop shops.
You will need to bring in evidence of your name change, or evidence of your new address.
Please send a letter explaining your request and telling us either your bus pass number (the long number across the front of the pass) or your date of birth and previous address.
You will need to enclose the evidence of your name change or evidence of your new address. Please write to us at;
Warwickshire County Council
Concessionary Travel Team
P.O. Box 43