Updating your name or address

To update/change your details you need to visit a one stop shop. You will need to provide evidence of your name change, or new address. This will ensure that any correspondence and renewals are sent to the correct address.

If you change your name, you will not automatically be issued with a new bus pass, as your old one will still work. If you do want order a pass in your new name straight away then there will be a £10 charge for this, otherwise your new name will be printed on your pass when it is next replaced or renewed..

If you move to an address outside Warwickshire, you must return your bus pass, and apply to your new local authority for a bus pass.

The following documents are accepted as evidence for a change of name or address:

Change of nameChange of address
Marriage certificateDriving licence
Civil Partnership certificateCouncil Tax bill – current tax year
Deed PollGas or electricity bill – less than three months old
Adoption certificateLandline telephone bill – less than three months old
Decree AbsoluteWater bill – less than three months old
Official receipt for rent, or tenancy agreement – less than three months old
NHS medical card

We do not accept bank statements as evidence of a residential address.

How to update your name or address


In person

You can visit one of our one stop shops.
You will need to bring in evidence of your name change, or evidence of your new address.


By post

Please send a letter explaining your request and telling us either your bus pass number (the long number across the front of the pass) or your date of birth and previous address.
You will need to enclose the evidence of your name change or evidence of your new address. Please write to us at;

Warwickshire County Council
Concessionary Travel Team
P.O. Box 43
Barrack Street
Warwick
CV34 4SX

Updating your name or address was last updated on November 30, 2018.


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