Update/change your details
If you change your name, you will not automatically be issued with a new bus pass, as your old one will still work.
To update/change your details you need to visit a one stop shop. You will need to provide evidence of your name change, or new address. This will ensure that any correspondence and renewals are sent to the correct address.
If a bus pass is no longer required
If the bus pass is no longer needed, or if you move outside of Warwickshire, you must return your bus pass.
You should apply to your new local authority for a bus pass.
Please return it at one of our one stop shops. You can also post to us, with a note explaining why, at the address below. We will then update our records and ensure that no unnecessary correspondence is sent.
Warwickshire County Council
Concessionary Travel Team
If you find a lost bus pass
If you find a bus pass (which, may not belong to you) please hand it in at one of our one stop shops, or post it to the above address.