It is important to keep your details updated. This will ensure that any correspondence and renewals are sent to the correct address. You do not need a new bus pass when you change address. You should only request a new pass if yours has expired, or if it has been lost, stolen or damaged.
If you change your name, you will not automatically be issued with a new bus pass, as your old one will still work. If you do want to order a pass in your new name straight away then there will be a £10 charge for this. Otherwise, your new name will be printed on your pass when it is next replaced or renewed.
If you move to an address outside Warwickshire, you must return your bus pass, and apply to your new local authority for a bus pass.
You will need to provide evidence of your name change, or new address.
Accepted documents
Change of name
- marriage / civil partnership certificate
- deed poll certificate
- decree absolute
- gender recognition certificate
- adoption order/ certificate
Change of address
Ideally this should be your Council Tax bill for the current tax year.
If you are not named on the Council Tax bill, then send a copy of one of the following, dated within the last 12 months;
- utility bill in your name (gas, electricity, water)
- personal landline telephone bill
- letter from a government department e.g. benefits letter or NHS letter
- Council or housing association receipt for rent or tenancy agreement
Please note that we cannot accept bank statements or driving licence as address evidence, because this does not prove a residential address.
To update your pass you can send a letter with your evidence, explaining your request. Please send this to the address given on our contact details page.
In addition to your evidence, you will need your bus pass/bus pass number (the long number across the front of the pass) or your date of birth and previous address.