Renewing your bus pass when it expires

We will not send your new bus pass automatically when it expires.

You can renew your bus pass, free of charge;

  • from one month before the expiry date, and
  • up to a year after the expiry date.

If your bus pass does not arrive, then you must notify us and request a replacement within four weeks of your request, otherwise you will be charged for a replacement.

You will normally receive your new bus pass through the post within two weeks. You can carry on using your old pass until it expires, or until the new pass arrives.

Once your new bus pass arrives you can start using it straight away and you must cut up the old one.

You cannot renew a bus pass which has been issued by a different authority – you will need to make a new application, with new evidence, to Warwickshire County Council. We cannot use your old pass as evidence.

If you have a disabled person’s bus pass (with an orange stripe down the side) then we may need additional evidence to confirm your eligibility. However, if you have a Disabled Person’s Pass, and were born on or before 5 November 1953, then we will not need to see evidence of your disability as we will issue you an Older Person’s Pass when you renew.

How to renew

Renew online

You will need

  • the long number from the front of your bus pass,
  • your own online account – creating an account only take a few moments and all you will need is your own personal email address. Please do not use someone else’s account as this may result in your pass not being renewed.

We may ask you to visit a one stop shop or write to us if we need a new photograph or up to date evidence of a qualifying disability. You will not be able to renew online if you have changed name or changed address, as we will need to see evidence of that change.

By telephone

You can call 01926 359180 and renew over the phone in most cases.

We may ask you to visit a one stop shop or write to us if we need a new photograph or evidence of your name, address or a qualifying disability.

In person

You can visit one of our one stop shops to renew your pass. You do not need to complete a form.

If you would like a new photo on your pass then an advisor can take a photo of you while you are there.

If you have changed your name or your address then you will need to bring evidence of your new details.

By post

If you have a disabled person’s pass then we may need to see up to date evidence of your eligibility and so we may need to write back to you asking for more information. Please write to the address below or contact us another way.

If you have an older person’s pass, you can renew by post by completing the Renewal request form – older person’s bus pass (PDF, 57.63 KB) and sending it to:

Warwickshire County Council
Concessionary Travel Team
P.O. Box 43
Barrack Street
CV34 4SX

Renewing your bus pass when it expires was last updated on November 30, 2018.