You will not receive your new bus pass automatically when it expires – you will need to renew it.
You can renew your bus pass:
- From one month before the expiry date
- Up to a year after the expiry date.
Renewing your bus pass is free of charge. You will normally receive your new bus pass through the post within two weeks. You can carry on using your old pass until it expires, or until the new pass arrives.
You can use your new bus pass as soon as it arrives and you must cut up the old one.
If your bus pass does not arrive, then you must notify us and request a replacement within four weeks of your request, otherwise you will be changed for a replacement.
You cannot renew a bus pass which has been issued by a different authority – you will need to make a new application to Warwickshire County Council. We cannot use your old pass as evidence and so you will need to provide evidence of your date of birth as well as your address.
If you have a disabled person’s bus pass (with an orange stripe down the side) then we may need additional evidence to confirm your eligibility. However, if you have a Disabled Person’s Pass, and were born on or before 5 October 1953, then we will not need to see evidence of your disability as we will issue you an Older Person’s Pass when you renew.
How to renew
You will need
- the long number from the front of your bus pass,
- your own online account – creating an account only take a few moments and all you will need is your own personal email address. Please do not use someone else’s account as this may result in your pass not being renewed.
We may ask you to visit a one stop shop or write to us if we need a new photograph or evidence of your name, address or up to date evidence of a qualifying disability.
You can call 01926 359180 and renew over the phone in most cases.
We may ask you to visit a one stop shop or write to us if we need a new photograph or evidence of your name, address or a qualifying disability.
You can visit one of our one stop shops to renew your pass. You do not need to complete a form.
If you would like a new photo on your pass then an advisor can take a photo of you while you are there.
If you have changed your name or your address then you will need to bring evidence of your new details.
If you have a disabled person’s pass then we may need to see up to date evidence of your eligibility and so we may need to write back to you asking for more information. Please write to the address below or contact us another way.
If you have an older person’s pass, you can renew by post by completing the Renewal request form – older person’s bus pass (PDF, 57.63 KB) and sending it to:
Warwickshire County Council
Concessionary Travel Team
P.O. Box 43