We will not send your new bus pass automatically when it expires.
You can renew your bus pass, free of charge:
- from one month before the expiry date
- up to a year after the expiry date
If you have a disabled person’s bus pass (with an orange stripe down the side) we may need additional evidence to confirm your eligibility. If you have a disabled person’s pass but now qualify for an older person’s pass, you do not need to provide evidence of your disability. You will be issued with an older person’s pass when you renew.
Please note that:
- you will not be able to renew online if you have changed your name or address, as we will need to see evidence
- we may ask you to visit a one stop shop or write to us if we need a new photograph or up to date evidence of a qualifying disability
You will normally receive your new bus pass through the post within two weeks. You can carry on using your old pass until it expires, or until the new pass arrives.
If your bus pass does not arrive, then you must notify us and request a replacement within four weeks of your request, otherwise you will be charged for a replacement.
Once your new bus pass arrives you can start using it straight away and you must cut up the old one.
To renew your pass online you will need
- the long number from the front of your bus pass
If you want to update your photo, then you will need either a webcam or built in camera to take your photo, or a passport style photo which you can upload.
You can’t renew online at the moment if
- we need to see up to date evidence of your disability, or
- you need to update your address, or
- you need to change the name on your pass.
Online renewals are currently suspended whilst we update our systems. We expect them to be available again soon.
Please call 01926 359180. You will not be able to renew over the phone if your address or name have changed, or if you need a new photograph."
You can renew your pass at any of the libraries and council offices which offer Concessionary Travel.
If you need to change your address of your name please take evidence of your new address or a document showing your name change e.g. marriage certificate.
If you need an updated photograph a member of staff will take your photo free of charge."
If you have an Older Person's Pass then download and complete the Renewal request form – older person’s bus pass (PDF, 57.63 KB) and posti it to us.
If you have a Disabled Person's Pass then please contact us by email to [email protected] or by calling 01926 359180 so we can advise you what is needed.