If you ask us for help we will need to find out more about your needs or difficulties and how they are affecting your day-to-day life. This is called an assessment.

If you are a carer or considering becoming one in the future you can also have an assessment, even if the person you care for has not had had an assessment.

You can choose to complete a supported self-assessment. This is a paper form we will send to you by post or email, which you can fill in at home and return to us. This will include:

  • a letter confirming contact details
  • the date you have agreed to return the completed forms by
  • who you have agreed can be contacted to ensure your supported self-assessment is an accurate reflection of your needs.

Alternatively, a social care practitioner will arrange to visit you to carry out an assessment with you and identify your needs and outcomes.

If we determine you are eligible for support, we will talk to you, your family and carers (with your permission), about the options available to you. We will then agree with you a support plan, or carer support plan if you are a carer, that sets out how you will be supported to achieve your outcomes.

If you are not eligible for help, we will write to you and explain why as well as provide you with information, advice and options to find support for yourself.

How do I arrange an assessment?

Please phone: 01926 410410. You will speak to a customer service advisor and if you appear to have care and support needs, you will then be assessed by a social worker.

What will be discussed at the assessment?

It is a chance to:

  • tell us about your situation
  • ask us questions about what support may be available
  • explore the options of how your needs can be met

During the assessment we will talk about:

Personal hygiene

Do you need help with personal hygiene? For example, washing yourself, washing your hair, cleaning your teeth, taking medication, laundering dirty clothes.

Toileting needs

Do you need help to use the toilet? Including any continence needs.

Dressing appropriately

Are you able to get dressed? Including dressing appropriately for the weather and selecting clean clothes.

Being safe at home

Are you safe inside and outside your home? For example, being able to use the kettle and oven safely, being able to move around your home, getting in and out of the property. This could also include help to get in and out of bed.

Eating and drinking

Do you need help to prepare meals and to eat and drink?

Getting out and about

Are you able to get out and about? For example going to the library, going to the cinema, community centre and place of worship, meeting up with friends. This also includes healthcare appointments.

Role as a parent

Do you look after a child?

Maintaining your home

Are you able to do housework, shopping, gardening, routine maintenance and pay bills?

Work (paid/voluntary) and learning

Are you able to work? Are there any learning opportunities at a local college or community centre?


Do you feel lonely or isolated because of your needs? This can also include any caring responsibilities that you have.

Family carers

Do you have help from an unpaid carer (family member or close friend)? You may be eligible for support for carers.

The outcome of the assessment is to provide a full picture of your needs so we can provide an appropriate response at the right time to meet these needs. This might range from offering information and advice to arranging support to meet those needs. These outcomes are written into a support plan.

Carers assessment

If you are a carer, you can also have a carers assessment, even if the person you care for isn’t assessed.

Information security

We store information electronically within our secure database. Only with your prior consent, will we share this information with other people involved in providing your care and support.

We may also have to ask other people for information. For example, we may have to ask a GP to confirm information about any health difficulties that affect your daily life. We will not collect, or record any information, about you or share information with anyone else, without your permission.

Help during an assessment

If you are unable to be involved in the assessment process and you do not have an appropriate friend, family member or unpaid carer to help you then we will appoint an independent advocate to support you.

After your assessment

If you are eligible for help we will talk to you and your family and carers, with your permission, about the options available to you. We will then write a plan that sets out the support we have agreed with you.

If you are unhappy you can ask for your assessment to be reviewed by contacting the manager of the team that carried out the assessment. If you are still unhappy, you can complain to the manager of the team that has been dealing with you. You can also contact the customer relations team on 01926 410410.