Passenger Transport Journey Assistance Cards - Privacy notices

Last updated: 8 September 2020  

The following privacy notice applies to information processed in regard to Warwickshire County Council’s Passenger Transport Journey Assistance Cards. It should be read in addition to the council’s overall Customer Privacy Notice. 

We collect your information for the purposes of establishing which Journey Assistance Card(s) are required and to despatch them to you. 

We may also use this information to contact you about any updates to the scheme in the future – this is dependent on you having opted in during the application process and you may opt out at any time. 

We will process the following personal information: 

• Name 
• Postal Address 
• Email 
• Contact Telephone Number 

Our lawful basis for processing this information is consent. 

All processing is done internally within Warwickshire County Council.

We will keep your information for 6 months unless requested to have deleted sooner. However, please note that any deleted before your request has been fully processed may affect your receipt of any requested Journey Assistance Cards.

Find out how to access your personal information.

You are entitled to a copy of, or a description of, the personal data we hold that relates to you, subject to lawful restrictions. See how to request this using the online secure form. 

You may also be entitled to the rectification, restriction (in terms of rectification), objection (in terms of direct marketing), and erasure of your personal information. Please contact us by email at: foicommunities@warwickshire.gov.uk 

This service does not use automated decision making. 

See the council’s overall privacy notice for further contact details and if you have a complaint about your information rights.  

• Our customer privacy notice  
• Covid-19 Response Privacy Notice 
• How to access information