Access to information (FOI and DPA)

You can access public information by:

  • using the built in navigation or search facility on our website 
  • via our publication scheme guide that links to information we are recommended to publish by the Information Commissioner
  • searching for public information requests and responses in our online disclosure log using a date range and optional keywords
  • asking at your local library or information point
  • telephoning our Customer Service Centre on 01926 410410

Make a formal request for public information

You can expect a formal acknowledgement to an email within 1 working day and a letter within 5 working days of receipt.

Make a request to access your personal information/records

  • Online: read through our data protection page and completing a secure online form
  • Write: put your request with as much information as possible in a letter or use the form to download and print, to the address on this page
  • Contact us: for advice using the telephone number on this page – please do not email requests for access to personal data/records

Do not use email as you should avoid sending detailed personal data from your own email – use the secure online form instead. If you have any questions on formal information requests, please contact Information Management using the telephone number on this page.

Warwickshire FOI/EIR disclosure log

You can search for FOI/EIR requests and responses online.

Access to Information Policy

Our approach ensures that we comply with the Data Protection Act 1998, the Human Rights Act 1998, the Freedom of Information Act 2000 and the Environmental Information Regulations 2004, together with other Local Government and related legislation on publishing information. We seek to meet our obligations in law and in spirit and to achieve an appropriate balance between the Council’s resources, confidentiality, other peoples rights to privacy and the purpose for which the information is held.

We do this by:

  • being transparent and fair in the way we meet our obligations under the above Acts, recognising the rights to privacy of individuals
  • ensuring data held about individuals is accurate, relevant and subject to clear archiving and destruction policies
  • ensuring that there are proper security measures in place to protect the confidentiality of individuals
  • facilitating access to public information where this does not prejudice the purpose for which the information is held or infringe rights to privacy
  • treating people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information
  • raising awareness through effective staff training
  • setting out clear procedures for responding to requests for information
  • setting out clear procedures for making a complaint and ensuring a prompt response

Our full policy can be found in the Documents and downloads section.

Access to information (FOI and DPA) was last updated on October 3, 2016.


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