Our delivery plan
The information on this page sets out the key actions we will take to deliver our strategy and this will be integrated into our Innovation and Improvement programme, which is overseen by an internal program board.
Our focus areas:
- Focus Area 1: You will be able to find the information and advice you need to make informed decisions
- Focus Area 2: You will be supported to remain independent
- Focus Area 3: When understanding your needs we will start with your strengths and what matters to you
- Focus Area 4: You will benefit from Warwickshire having well trained staff and volunteers to support you in a caring and supportive way
- Focus Area 5: Warwickshire Social Care works in partnership with others to meet your needs and improve your health and wellbeing
Focus area 1: You will be able to find the information and advice you need to make informed decisions
What we will do
- Work with people who use our services to make sure our information and advice offer provides the information required, is easy to understand and supports independence and positive outcomes.
- Provide online self-help tools so people can find information to improve their own lives/the lives of people they care about.
- Further enhance the promotion of the range of aids, adaptations and technology, and what is available in the community through our information offer.
- Ensure when people contact us for help we actively listen and appropriately direct people to the service that optimally supports needs either within the community and /or within social care and support.
- Respond to Joint Strategic Needs Assessments (JSNAs) and further enhance our prevention support offer making it more visible and accessible.
Impact - where we will be in 5 years
- We will have an exemplary Adult Social Care and Support information offer enhanced by online tools.
- People will tell us they know where to go for the information they need and our website/ webtools are easy to use.
- People make increased use of our information support offer.
- In contacting us people will tell us they felt listened to, understood and were directed to the right support at the right time.
- People will make better use of aids, adaptations, and technology which will reduce, delay or prevent their need for a care assessment.
- Our Information and advice support will be enhanced by our JSNAs, thus taking an informed and evidence-based approach.
- We will have a more effective ‘customer service centre’ having benefited from improvements that are co-produced with people who use our services.
We will measure success by
- Satisfaction survey feedback regarding access to and quality of information.
- Increased uptake use of our information offer, self-help tools, adaptions and technology.
- Reduction in repeat calls to WCC service center for the same thing.
- Measured improvements against JSNA recommendations regarding information and advice.
Focus area 2: You will be supported to remain independent
What we will do
- Work harder and smarter, together with our communities and community partners to connect people to community resources preventing/delaying the need for care and support.
- Enhance our work with young and adult carers to provide the advice, information and necessary support they need while caring for their loved ones.
- Strengthen our ‘home first’ approach and help people stay where they want to live with the right support and care.
- Work with partners to increase the availability of affordable housing with care options.
- Further build upon our short-term recovery and enablement offers, including from hospital discharge, to help people gain or regain their independence.
- Make direct payments an easy option for people who want choice, control and flexibility in meeting their care and support needs.
- Introduce web tools that enable people using our services to access good information about their case management.
Impact - Where we will be in 5 years
- More people are connected to wellbeing support opportunities in their community.
- More young and adult carers are accessing carer support services.
- People are supported to be at the home of their choice where possible.
- Housing with Care will have grown and improved, increasing nomination rights and reducing the demand for residential care places.
- More people are helped to gain or regain independence through short-term support.
- A thriving direct payment offer with more people having additional choice and control in their care and support.
- People using our services can keep abreast of developments regarding their care through ‘self-serve’ tools.
We will measure success by
- Percentage increase of a carers assessment undertaken and satisfaction feedback of carers within the Carers Wellbeing Service.
- Percentage increase of people supported to live where they choose in the community.
- Enablement and reablement service satisfaction feedback.
- Increase in the number of people using direct payments / decrease in those ending direct payment as they cannot meet their care and support needs this way.
Focus area 3: When understanding your needs we will start with your strengths and what matters to you
What we will do
- Carrying out assessments and reviews in a timely manner in a place that best suits the people we work with.
- Work with people, listening to them to understand what is important to them, what they would like to achieve, who is important in their lives, and their ideas of how to achieve what matters to them.
- Make sure that everyone who works in the adult social care sector in Warwickshire has the same strength-based approach.
- Focus on the experiences of people receiving services and how we work together to improve the quality of services.
Impact - Where we will be in 5 years
- Timely access to assessments, reviews and support.
- Higher percentage of people are happy with the support that they receive.
- People using services feel that we value and build on their strengths irrespective of who is delivering their care.
- People we work with feel listened to and have jointly agreed (co-produced) their care and support plans.
- Audit of commissioned services using strength-based approach and % increase as needed.
- People using our services will have been asked about their experiences and feedback will help us to improve how we work.
- Starting with strengths will be the approach that everyone working across adult social care in Warwickshire uses.
We will measure success by
- Reduction in people waiting for assessment, reviews and support.
- Satisfaction survey with people that use adult social care and support and commissioned services (those we buy).
- Audit of commissioned services using strength-based approach and percentage increase as needed.
- Organizations, staff and volunteers who are trained in strength-based approaches will have increased their skills, knowledge and confidence in delivering our strength-based care and support.
Focus area 4: You will benefit from Warwickshire having well trained staff and volunteers to support you in a caring and supportive way
What we will do
- Better understand future workforce needs and work together across the sector to make sure we have the staff and skills to meet those future and changing needs.
- Train and support people that work in social care and support to deliver the best possible care and support.
- Ensure everyone is trained and committed to reduce inequalities and discrimination and to promote inclusion.
- Ensure people using our services have a consistent named worker that supports them when receiving help and support from us.
- Build on the success of international recruitment in ensuring we have sufficient staff to meet our demands for care and support.
- Encourage people to choose Warwickshire as a place to work in social care and support.
Impact - Where we will be in 5 years
- We have a skilled and stable workforce with the right people, with the right skills, in the right roles.
- People who work in adult social care and support will be trained and supported to actively challenge discrimination and inequalities and work together to promote inclusion.
- People who face barriers to inclusion will tell us they have a good experience and good outcomes when we work with them.
- People choose to come to and then stay working in Warwickshire adult social care and support. Vacancies are filled in good time.
We will measure success by
- Measure how successful we are at recruitment and retention.
- Satisfaction survey with people that use adult social care and support and commissioned services (those we buy) with specific questions around the inequalities they face.
- Measure the number of people receiving the relevant training and development opportunities to do their roles and satisfaction survey of their training and development opportunities.
- Measure changes in ‘named worker’ for people we work with.
- Carry out exit interviews.
Focus area 5: Warwickshire Social Care works in partnership with others to meet your needs and improve your health and wellbeing
What we will do
- Put people who use our services and their carers at the heart of all service change and improvement by reinvigorating our coproduction approach.
- Strengthen our Quality Assurance approach by collaborating with people who are using/have used our services to drive service improvements.
- Enhance the use of services in local communities to keep people independent by working closely with communities, District and Boroughs, voluntary and community organisations.
- Build upon our partnerships with Health, taking opportunities to further integrate to deliver seamless services and make best use of resources.
- Champion the reduction of inequalities and discrimination and promote inclusion together with all partners.
- Enhance our online Market Position Statements (MPS) to support Market Shape.
- Work towards our ambition for sustainability within the Adult Social Care Sector and strive for carbon net zero by 2050.
Impact - Where we will be in 5 years
- People who use our services will play an active role in improving our approach and making decisions about change through positive engagement and coproduction.
- People we work with, carers, and partners will tell us they have felt listened to, included and are able to influence change.
- People know what is available in their local community and how to access it.
- Closer working with Health, including the success of the Community Integrator to provide seamless services for Warwickshire people.
- People will have helped us check how well we are doing, told us how we can do things better and helped us achieve what is in this strategy.
- Providers respond to our MPS messages, progressing service developments.
- We will secure trained champions in Carbon Literacy, measure our carbon footprints across the sector and have robust plans in place to reduce them.
We will measure success by
- Evidence is captured of people’s voices and contributions – using ‘you said we did.’
- Satisfaction surveys – people who use our services and their carers, and partners will tell us they have felt listened to, included and that they were able to influence our approach.
- Organisational audits of new plans, policies and developments.
- Healthwatch Annual Report will demonstrate improvements through the views of people using our services.
- Measuring improvements against the five delivery themes of the Sustainable Futures Strategy.
Adult social care and support is working with partners of the Warwickshire Health and Wellbeing Board to implement the recommendations from the Joint Strategic Needs Assessment work programme, which also address the key themes of this adult social care strategy:
- Increasing population leading to increased demand on services
- Increasing complexity in conditions which services need to plan for
- Marked health inequalities across the population
- Opportunities for prevention across services
- Building on strengths to ensure health is an enabler in people’s lives, as opposed to being defined by ill-health
The strategy supports the delivery of the Warwickshire County Council Plan and contributes to and is supported by several other strategies:
- Warwickshire’s Carers Action Plan
- Coventry and Warwickshire Autism Strategy
- Warwickshire Suicide Prevention Strategy
- Tackling Social Inequalities in Warwickshire Strategy
- Warwickshire Living well with Dementia Strategy
- Health and Wellbeing Strategy
- Coventry and Warwickshire End of Life Strategy
- Domestic Abuse Safer Warwickshire Violence Against Women and Girls Strategy