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See, hear, act is our process for continual improvement of the quality of care throughout Warwickshire. Our See, hear, act strategy (PDF, 394 KB) outlines how we will do this for specialist care and education commissioned services (services that other organisations deliver on our behalf).

See, hear, act

  • See: look for ways that care can be improved
  • Hear: listen to what people are saying about their care
  • Act: tell us, if you act, we can too

A high-quality service wants to know what it does well and how it can do better in the future. One way we can find out is to hear the views about the care given to customers. We want you to tell us about your experience and wider observations using our see, hear, act checklists. This feedback will help us recognise good practice and address concerns, resulting in how we can do things better in the future.

If you wish to provide your name and contact details we will keep these confidential.

We will use the information to help us to understand the daily running of the service so we can respond appropriately and take any necessary action.

If you or the customer have any issues please use the complaints contact.

If you think that someone is experiencing, or at risk of abuse or neglect, call 01926 412080.

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