We all know how it feels when a service exceeds our expectations. It feels personal, we trust them and it shows us that we are important.

We aim to continually improve the quality of care throughout Warwickshire and our See, hear, act strategy outlines how we will do this for specialist care and education commissioned services (services that other organisations deliver on our behalf).

See, hear, act

  • See: look for ways that care can be improved
  • Hear: listen to what people are saying about their care
  • Act: tell us, if you act, we can too

A high-quality service wants to know what it does well and how it can do better in the future. One way we can find out is to hear the views about the care given to customers. We want you to tell us about your experience and wider observations using our see, hear, act checklists. This feedback will help us recognise good practice and address concerns, resulting in how we can do things better in the future.

If you wish to provide your name and contact details we will keep these confidential.

If you would prefer to complete this form over the phone please call 01926 351075 and someone will be able to support you to complete it.

We will use the information to help us to understand the daily running of the service so we can respond appropriately and take any necessary action.

If you or the customer have any issues please use the complaints contact.

If you think that someone is experiencing, or at risk of abuse or neglect, call 01926 412080.