Quality in WAA Services
Alongside our commitment to quality, our Commissioning and Quality Assurance teams continue to collaborate closely with WAA providers through ongoing communication, visits and access to training to support providers to improve quality of their services. We will continue to work closely with our Social Care Providers to drive quality improvements through our ‘See, Hear and Act’ approach through which we gather and triangulate intelligence from multiple sources to identify any quality themes or concerns.
Where concerns are identified we undertake quality assurance activity to understand these in more detail and this could include a visit to the provider to validate the intelligence and where necessary support improvements through Service Improvement Plans (SIP).
Significant concerns are escalated to Service Escalation Panel (SEP) where remedial actions are discussed, agreed and monitored. Remedial actions could include restrictions on admissions to the service until sufficient improvements have been evidenced and sustained. This could be a Voluntary Placement Stop (VPS) where the provider agrees to restrictions on admissions and enables them to have the resources to implement improvements as identified in the SIP. This collaborative approach benefits the service users whilst building supportive partnership with the providers.