Commissioning and Quality Assurance Approach
Our Commissioning and Quality Assurance teams continue to work proactively with providers to support service improvement. Through our ‘See, Hear and Act’ methodology, we gather intelligence from multiple sources to identify emerging quality themes and concerns. Where concerns are identified, we undertake targeted quality assurance activity, which may include provider visits to validate findings.
Where necessary, we implement Service Improvement Plans (SIPs) and escalate significant concerns to the Service Escalation Panel (SEP). Actions may include Voluntary Placement Stops (VPS), allowing providers time and space to implement improvements while safeguarding service users.