Enrolling on a course
To enrol on a course please attend an enrolment session at your course venue.
Places will be allocated on a ‘first come first served’ basis, and you must enrol in person.
- We can only accept learners who are aged 19 or over on 31/08/2018.
- Most learners are required to have been permanently resident in the UK, the EU or EEA for the last 3 years.
If these criteria do not apply to you, please contact us.
If you need support or assistance at enrolment (for example, as a result of a disability or illness), please contact us in advance to discuss you needs.
If this is your first course you should allow 1.5 hours for your visit so that we can work with you to identify which level of course will suit you best.
Enrolling for English, Maths, ESOL or certain computing courses
To join an English, Maths, ESOL or certain computing courses (Introduction to Computers, Online Basics and ITQ) you will need to provide:
- National Insurance number
- proof of identity with you to enrol
Please also bring:
- EU card
- British Driving Licence or birth certificate
Fees and concessions
Where fees apply, you will see these listed for each course as follows:
A: This is the full fee. You will pay this if you do not qualify for a discount.
B: This is the fee rate for learners aged 64 or over (the current female state pension age). Please bring evidence.
C: This rate applies for learners, or their unwaged dependants, in receipt of one of the following benefits:
- Employment and Support Allowance,
- Housing/Council Tax Benefit (not single person’s discount)
- Incapacity Benefit
- Job Seekers Allowance
- Pension Credit
- Universal Credit
- Income Support
- Working Tax Credit (annual income below £16,105)
If you are claiming fee remission (B or C), some form of proof of eligibility will be required. For example, a bus pass or passport for an age-related concession or a letter from a relevant benefit agency that includes your name (please contact us if you have any queries).
For ESOL courses, please bring this evidence in order to gain remission from examination fees.
Payments and refunds
We can accept payment by cash, cheque (made out to Warwickshire County Council) or card.
We can only issue refunds under certain circumstances:
If a learner has paid for a course/programme but cannot begin it because:
- s/he has commenced paid employment that clashes with the time of the course/programme
- the student has become sick and the period of sickness is expected to last for the majority of the course or programme
- the student has moved away from the area
Full refunds will be given on production of the receipt and proof of the above.
If a learner has already started the course:
- refunds will normally be considered when the student is less than halfway through a year long programme, and for the reasons mentioned above. Pro rata refunds will be given to cover the remainder of the course.
Refunds for termly courses will only be given in exceptional circumstances and then in consultation with the relevant ACL Programme Manager.
Where a learner deems that a course does not meet their needs:
- refunds will only be considered if the pre-course/programme information is found to have been misleading or inaccurate. Where learners have such concerns, they should always talk to their tutor in the first instance.