Making a claim
If you have had an accident you feel has resulted from a defect in the highway you may be able to make a claim.
It will be necessary to prove that the defect in the highway caused your accident and that we failed in our duties.
For a claim to be successful it must be demonstrated that:
- the highway in question has not been maintained appropriately in accordance with the duties imposed upon us by law
- this was the direct cause of your accident.
If both components of this two-stage test are satisfied you may be entitled to compensation for any losses arising out of the accident.
When making a claim you must provide as much information as possible and include:
- a sketch plan
- photographs of the location and damage or injury
- estimates or invoices for repair of the vehicle or property damaged
- copy of vehicle documents.
Failure to provide all the relevant information will mean the investigation of your claim will be delayed.
To make a claim please read our Information for completing Highways insurance claim form (DOC, 128 KB) before completing and returning a Warwickshire County Council Highways claim form (DOC, 86 KB).
We may require your attendance at a site meeting in order to correctly identify the accident location.