Service area
ICT
Service
ICT Strategy and Commissioning
Publication detail

The pace of societal and technological change continues to increase citizens’ expectations of digitally enabled services. Recognising this, one of the three things we want to be known as under ‘Great Council and Partner’ the Council Plan states how we will use our data and digital solutions to improve service delivery. This shift relies on data being used as a core asset, helping to provide simple, effective solutions to support citizen needs. Therefore, as a Council we will continue to invest in digital services.

The Council views digital services as best designed from the citizen’s perspective, therefore a successful digital and data strategy must position the citizen at its centre. The Council will take this further by ensuring the citizen is central to our digital service principles which inform how we develop services to respond to citizen need.

The aim of this strategy is to deliver better outcomes. To do this we need to ensure our services are more efficient and joined up, and that we make best use of emerging technologies and innovation.

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