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Service
Adult social care commissioned services
Privacy notice

Last updated: 28 February 2020

This privacy notice applies to commissioned adult social care services delivered by private / third sector partners for and on behalf of Warwickshire County Council.

It should be read in addition to the council’s overall Customer Privacy Notice, the Adult Social Care and Support Privacy Notice, and the Adult Mental Health Privacy Notice.

Purpose for processing

The services process personal information in order to:

  • Enter into contracts with adult social care providers
  • Provide adult social care providers with advice, guidance and training in order to improve social care provision and quality of care
  • Financial administration of social care provider contracts and provider training bursaries
  • Provide Safe Scheme and Safe & Well checks
Personal information collected and lawful basis

The services process personal information which include some but is not limited to:

  • Personal details – e.g. name / age / address / school / and family details
  • Contact information – e.g. telephone numbers / email address
  • Personal Reference Numbers – e.g. training provider exam/qualification number National Insurance number, National Minimum Data Set number; Provider Number, Bursary Number, Company House number
  • Employment details
  • Financial details – bank account details esp. Of sole traders for payment and training bursary/funding purposes
  • Licenses / permits held
  • Records of complaints
  • Visual images,
  • Behaviour – if relevant to a complaint

The legal bases for processing this personal information are:

  • Contract for the supply of services
  • Compliance with a legal obligation
  • Tasks carried out in the public interest or in the exercise of official authority

For the purposes of contracting of social care and support services and providing advice, guidance and training support to service provider The services also process some sensitive (special category) information, which may include but is not limited to:

  • Physical or mental health details
  • Offences (including alleged offences), criminal proceedings, outcomes and sentences

The legal bases for processing this sensitive (special category) data are:

  • Explicit consent
  • Personal data made public by data subject
  • Establishment, exercise or defence of legal claims
  • Provision of health and social care
Who we may share your information with

Occasionally, we may need to share the personal information you have given to us or we’ve collected about you with partner organisations. These include but are not limited to:

  • Social Care training providers
  • Police
  • Skills for Care
  • Clinical Commissioning Groups
  • DBS
  • Warwickshire County Council’s Legal, Procurement, Insight and Complaints services
  • Credit check agencies
  • Care Quality Commission
  • Health Services

We do have specific data sharing agreements in place with local agencies and sometimes the law requires that we may have to pass your details on to a third party, for example, to prevent crime.

Information will only ever be shared when it is strictly necessary to help us provide effective services and you may have the right to refuse. We will not pass it onto any other parties unless required to do so by law or in all reasonable circumstances the disclosure is fair and warranted for the purposes of processing or subject to a legal data protection exemption.

How long we will hold your information

6 years from ceasing of services to customers for records relating to customers Current financial year plus 6 financial years for social care provider training Contractual information will be kept for 6-12 years after the cessation of the contract.

Please note: some stated retention periods will be subject to any legal holds imposed under the Inquiries Act 2005 that may concern the information and override standard retention.

Your information rights

You are entitled to a copy of, or a description of, the personal data we hold that relates to you, subject to lawful restrictions. Find out how to request this using the online secure form. You may be entitled to rectification, restriction, objection, and erasure of your personal information depending on the service and legal basis.

Telephone 01926 410410 or see our overall privacy notice for further contact details and if you have a complaint about your information rights.

NHS and care services 

To find out more about the NHS’ wider use of confidential personal information and to register your choice to opt out if you do not want your data to be used in this way, visit the NHS website.

If you do choose to opt out, you can still consent to your data being used for specific purposes. 

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