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CSW Resilience Team
Privacy notice

Last updated: 22 June 2020

This privacy notice applies to services provided by Coventry, Solihull and Warwickshire’s (CSW) Resilience Team. It should be read in addition each council’s overall Customer Privacy Notice. 

Purpose for processing

The CSW Resilience Team fulfils duties placed on Local Authorities by the Civil Contingencies Act 2004 towards emergency planning and response. These duties are: 

  • Assessing the risk of emergencies occurring; 

  • Putting emergency plans in place; 

  • Ensuring we have robust business continuity management arrangements; 

  • Sharing information with other local responders to enhance co-ordination; 

  • Co-operating with other local responders to enhance coordination and efficiency; 

  • Providing advice and assistance to businesses and voluntary organisations about business continuity; 

  • Making information available to the public about civil protection matters, and maintaining arrangements to warn, inform and advise the public in the event of an emergency

In order to provide an emergency response, it is necessary for us to collect and hold personal information about individuals. We will collect personal information about you (where applicable) to; 

  • Maintain an Out of Hours Emergency Response  

  • Provide services to the population (both resident and transient) of Solihull during an emergency response 

Legislation Underpinning the Service Area 

  • Civil Contingencies Act (2004) 

Personal information collected and lawful basis

We will process the following personal information: 

  • Basic details about you such as name, address, telephone numbers, email address and emergency contacts  

  • Contact we have had with you, such as at a rest centre or a training event – this may include processing some sensitive (special category) information such as physical/mental health details and ethnicity. 

  • Relevant qualifications and skill sets 

Who information is processed about: 

  • People impacted by an incident who require the support of the Resilience Team  

  • Individuals who volunteer to support the Resilience Team in an emergency response 

Our lawful bases for processing are: 

  • Tasks carried out in the public interest or in the exercise of official authority 

  • Consent for staff who volunteer 

Our lawful for processing sensitive (special category) information is: 

  • Substantial public interest in the area of public health 

Who we may share your information with

We will not normally share your information with organisations other than our partner organisations without your consent, however, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. 

Where necessary or required we share information with: 

  • Police 

  • Fire and Rescue Service 

  • Ambulance Service 

  • Health and social care providers  

  • Other key partners assisting with an emergency response 

How long we will hold your information

We will only keep your information for the minimum period necessary. Depending on the nature of an incident this may be a period of many years, for example if a public inquiry into an incident is required.  

All information will be held securely and destroyed under confidential conditions once this period has elapsed. 

Your information rights

Find out how to access your personal information

For rectification of your personal information, or to restrict the processing of your personal information please contact us by email at: 

Please see Warwickshire County Council’s overall customer privacy notice for more general information on how Warwickshire County Council process your information and for the contact details of our Data Protection Officer if you have a complaint about your information rights. 

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