The Customer Service Excellence (CSE) Standard tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

In March 2014 we were assessed against the standard as a corporate body and was successfully awarded the Standard later that month. We were the first county council in the country to achieve the standard as a corporate body.

In February 2017 we were awarded a re-accreditation of the Standard.

Customer Service Excellence - About the standard - more information on the process and the elements tested within the standard.