In order to find the best way to support you, we want to get to know you better. Understanding your capabilities, skills and interests and other positive things in your life, will help us to identify the things you need support with. We call this Start with Strengths.

An important part of this approach is to build a picture of the people or groups you are in contact with or that are important to you. These may be family, friends, neighbours or people in the wider community. By understanding your personal network, we can help you think about who can help you achieve what matters to you.

As well as listening carefully whenever you contact us to ask for help, we'll get in touch with you to find out more about you. For example, we may ask about:

  • what is important to you
  • what you would like to achieve
  • who is important in your life
  • your ideas of how to achieve what matters to you.

We will consider what you have said and work with you to find the best way forward. Depending on the type of help you need, this may include us:

  • providing advice and information about a wide range of things that can help such as equipment, technology, voluntary and community support
  • connecting you to services to help you be part of your community
  • helping you to regain life skills to stay safe and independent
  • helping to arrange support for those things you cannot do for yourself
  • if you have a carer or are a carer yourself, providing help to understand what support is available
  • supporting young people to have a smooth transition from children’s services into adulthood
  • working in partnership with other agencies such as health
  • looking at different housing options to help you live as independently as possible in the community
  • working with you to keep you safe if you tell us that you are being abused
  • providing occupational therapy services to help you maintain your independence.

We may charge for some of the services we arrange. When we do, we will check that you are receiving the benefits you should and work out the charges fairly.