Care and Support Assessment
A Care and Support Assessment is where we talk with you about what you want to achieve at home or in your community. It is a conversation to understand your circumstances and look at how you can be as independent as possible and how the council may be able to help.
If you aren’t sure, please check that Warwickshire is your council by entering your post code.
Based on your assessment, we use national eligibility criteria from the Care Act 2014 to identify whether you are eligible for care and support.
If your needs are not as a result of physical or mental health conditions, illnesses, or impairments, it is unlikely that you will be eligible for support from Warwickshire County Council at this time. You can access further information and advice regarding care and support across the county.
The purpose of a care and support assessment is to find out:
- what is important to you
- what you can do for yourself (your strengths)
- what help and support you have or could have from the people around you
- the things you may need some support with to keep you well and independent
Request an assessment
You can ask for an assessment by using our online form or calling our Customer Service Centre.
Complete an online referral form
If you have not had an assessment from us before, you can complete our online referral form. This will be looked at during our normal working hours: Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm.
It might be helpful to have a think about what you do every day and who helps you now, so that you are prepared. The form will take about 20-30 minutes to complete and will ask questions about yourself and the people who support you. You will be unable to save progress so please complete the form in one go.
Please do not use this form if you need urgent support or to tell us about an adult who is experiencing abuse or neglect.
Contact us by telephone
You can request an assessment by calling 01926 359190 and talking to a member of staff.
Please use this number for urgent support.
To tell us about an adult with care and support needs (for example, a disability, health condition or mental illness) is experiencing, or at risk of, abuse or neglect, contact us on 01926 412080.
These lines are open Monday to Thursday from 9am to 5pm and Friday from 9am to 4.30pm.
During out-of-office hours an emergency duty social worker is available from 5.30pm Monday to Thursday, and from 5pm on Friday until 8.30am on the next working day. Call us on 01926 886922.
Find out more
For impartial advice about equipment to help make daily living easier, please visit AskSARA - Warwickshire County Council.
Adult social care is not free for everyone. If you qualify for support from us, you will have to complete a financial assessment. This will tell you how much (if anything) you will have to pay towards your support.
Find out more about paying for social care, including an online checker
Making sure our services are fair
When making an online or telephone referral, we may ask you questions about your background and how you identify - your diversity data.
This may include:
- disability
- gender
- nationality
- race
- ethnicity
- sexual orientation
All diversity data collected will be confidential and used by us to make sure services are equitable, effective, and responsive to the needs of all our community. These questions are voluntary, and you can answer as many as you choose.