Complaints

  • Failed application redress: Please contact us in the first instance
  • Licence holder redress: Please contact us in the first instance
  • Consumer complaint: We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Adviceguide will give you advice. From outside the UK contact the UK European Consumer Centre
  • Other redress (for example, about noise, pollution, about other licence holders): Please contact us in the first instance.