Outcomes of business and customer satisfaction surveys
Businesses
Of the business who responded to our survey in 2019:
- 90% agreed they were treated fairly
- 93% agreed the contact was helpful
- 96% found the advice or information easy to understand
- 97% rated officers good in terms of being informative
- 97% were satisfied with our overall level of service
Customers
Of the customers who responded to our survey in 2019:
- 98% were happy with the time taken initially to respond to their complaint or enquiry
- 97% rated staff excellent or good in terms of politeness and courtesy
- 97% rated staff excellent or good in terms of efficiency
- 94% were updated regularly about the progress about their complaint or enquiry
- 95% were satisfied overall with the level of service they received
- 97% confirmed that they would use our service again