Outcomes of business and customer satisfaction surveys

Businesses

Of the business who responded to our survey in 2019:

  • 90% agreed they were treated fairly
  • 93% agreed the contact was helpful
  • 96% found the advice or information easy to understand
  • 97% rated officers good in terms of being informative
  • 97% were satisfied with our overall level of service

Customers

Of the customers who responded to our survey in 2019:

  • 98% were happy with the time taken initially to respond to their complaint or enquiry
  • 97% rated staff excellent or good in terms of politeness and courtesy
  • 97% rated staff excellent or good in terms of efficiency
  • 94% were updated regularly about the progress about their complaint or enquiry
  • 95% were satisfied overall with the level of service they received
  • 97% confirmed that they would use our service again