Coronavirus (COVID-19)

For support and advice about council services please call 01926 410410.

If you are clinically extremely vulnerable to COVID-19 and need support call the Hotline on 0800 408 1447

What happens next?

Upon receipt of your claim form and other relevant documentation we will deal with your claim in accordance with the legal framework that governs these claims.
Your claim will be acknowledged within 21 days of receipt. We will indicate if we have enough information to investigate your claim and if not we will advise you what else we require.

We will also confirm who will be dealing with your claim and provide contact details.

Your claim will be handled by our claims team or appointed claims handlers, our insurers or solicitors.

We will endeavour to advise you within 90 days of commencement of the investigation whether your claim is accepted or rejected.