The dedicated firefighters and control operators who answer emergency calls across Warwickshire are being recognised as part of Control Room Week 2026.
Based at Warwickshire Fire and Rescue Service Headquarters, Fire Control is available 24 hours a day, 365 days a year, providing a vital link between members of the public and emergency response crews.
This year, the team is being recognised following one of the busiest periods in recent years, with Fire Control handling increased demand during a summer that saw significant numbers of outdoor fires and operational incidents across the county.
Fire Control has handled significant demand throughout 2026, receiving 7,333 emergency calls between 1 January and 23 August. The team's busiest day came on 13 August, when operators handled 216 emergency calls. July was the busiest month of the year so far, with 1,496 emergency calls received. Behind every call is a highly skilled Fire Control Operator providing reassurance to callers, gathering critical information and mobilising the right resources to incidents across the county.
Among those being recognised during Control Room Week is Debbie, one of Warwickshire Fire and Rescue Service's longest-serving members of staff. Having joined Fire Control in 1982, intending it to be a temporary role she has spent more than four decades supporting emergency responses and helping generations of callers during their time of need. You can read Debbie's story here.
Amanda Swinden, Fire Control Station Manager, said:
"This year has been exceptionally busy and has highlighted just how important the role of Fire Control is. Control Room Week is an opportunity to recognise the dedication, professionalism and resilience our team demonstrates every day. I am incredibly proud of the way colleagues have pulled together during some exceptionally busy periods, consistently supporting one another while continuing to provide a calm, professional and compassionate service to our communities."
Robert Gisbourne, Portfolio Holder for Fire and Rescue, Community Safety and Flooding, said
"Every emergency response begins with a call to Fire Control. Staff remain calm under pressure, make rapid decisions and provide reassurance to callers who may be experiencing some of the most challenging moments of their lives.
"Throughout a particularly busy summer, our Control team has continued to demonstrate exceptional commitment in supporting both our firefighters and local communities, and I would like to thank them for everything they do."
As part of the week, Warwickshire Fire and Rescue Service will be sharing stories from members of the Fire Control team, highlighting their work and helping residents gain a better understanding of what happens when they call 999.
The week will also include visits to Fire Control from local dignitaries and fundraising activities in support of The Firefighters Charity and Guide Dogs.
Residents are encouraged to follow Warwickshire Fire and Rescue Service's social media channels throughout the week to join the campaign, share their thanks and learn more about the people behind the emergency calls.