In National Consumer Week 2018 (26th Nov to 2nd Dec) Warwickshire County Council’s Trading Standards Service is aiming to raise awareness of consumer’s rights when shopping online and s...
In National Consumer Week 2018 (26th Nov to 2nd Dec) Warwickshire County Council’s Trading Standards Service is aiming to raise awareness of consumer’s rights when shopping online and seller’s responsibilities.
Online shopping is now a big part of everyday life in the UK. In 2016, £154 billion was spent on the internet in the UK, and the vast majority of consumers (84%) are considered online.
Warwickshire County Councillor Andy Crump, Portfolio Holder for Community Safety said:
“Despite the ever growing popularity of Internet shopping, almost half of all consumers are still unaware that they have enhanced consumer rights when they shop online. In National Consumer Week, Trading Standards have put together a top five tips for a safe and successful online shopping experience.”
“Throughout the week, Trading Standards will also be focusing on sellers, providing helpful advice to both regular Internet traders and people who are simply having a clear out and selling their unwanted personal items online.”
Top Tips When Shopping Online
If your purchase is faulty, damaged or not as described, return it within 30 days for a full refund. You should not pay for postage to return the item. Ask for a free post address.
For most online purchases you have 14 days to change your mind and return the item, but you might have to pay to do this, so check the store’s returns policy.
Whenever possible, use an online store you know and trust. If you are buying from a new online seller, Google them first to look at their customer reviews.
Don’t pay for goods or services by bank transfer unless you know and trust the person. Payments via bank transfer offers you no protection if the seller is a fraudster.
Want delivery in time for Christmas? Check your online seller’s delivery policy before buying to avoid disappointment.
If you’re an online trader selling via an internet auction website or a third party marketplace then special rules apply. As well as ensuring that your products are of satisfactory quality, as described and fit for purpose you also need to ensure that you are complying with other trading standards laws such as those relating to product safety and pricing.
The Trading Standards Business Companion is a great place for new and existing online retailers to obtain helpful information and guidance: Visit www.businesscompanion.info
Warwickshire Trading Standards has also produced a video guide for budding online entrepreneurs thinking of buying goods to sell on the internet, visit: https://www.youtube.com/watch?v=VrYRRYlO4Zs
If you are not a trader and are simply selling unwanted personal possessions, then you are classed as a private seller, (someone who doesn't sell goods for all or part of their living). In this case you only need ensure that your items are correctly described. However, it’s a good idea to check the items over first to make sure they are safe.
For consumer advice or to make a consumer complaint about goods or services you have purchased contact the Citizens Advice Consumer Helpline on 03454 040506.
For more safe shopping advice visit: www.getsafeonline.org.uk and www.warwickshire.gov.uk/consumeradvice
ENDS