Coronavirus (COVID-19)

For support and advice about council services please call 01926 410410.

If you are clinically extremely vulnerable to COVID-19 and need support call the Hotline on 0800 408 1447

General

What is PayPoint?

PayPoint offers in-store payment services for consumers, retailer services as well as secure mobile and online multi-channel payment solutions for businesses.

Receiving your voucher

I have received an email. Is this real or spam?

The Warwickshire Local Welfare Scheme is supporting vulnerable families by sending vouchers via email. The email will come from PayPoint Services [email protected] The voucher attached to the email has a barcode which you can present at your local PayPoint retailer.

I have received a text. Is this real or spam?

The Warwickshire Local Welfare Scheme is supporting vulnerable families by sending vouchers via SMS text messaging. If you click on the link, this will display your voucher.

I haven’t received a voucher

Please call the Warwickshire Local Welfare Scheme on 0800 408 1448.

I have been promised a voucher, but my email address / mobile phone number has changed and needs updating

Please ensure to make your child(s) school aware that your contact details have changed. Please call the Warwickshire Local Welfare Scheme on 0800 408 1448 to apply for support.

I deleted an email/text message containing a voucher. How can I get it back?

Please call the Warwickshire Local Welfare Scheme on 0800 408 1448.

Redeeming your voucher

I have a voucher but don’t know what to do with it

  1. Take your mobile phone to a PayPoint store.
  2. Hand the voucher to the store assistant who will scan the barcode (or key in the voucher number) and give you cash to the value of the voucher.

Please note: this voucher will expire on the date shown and can only be redeemed once.

The email says I need to print the voucher, but I don’t have a printer, what should I do?

You do not have to print the voucher, just take the email along to a PayPoint store. The store assistant will scan the barcode (or key in the voucher number) and give you cash to the value of the voucher.

How can I find a PayPoint Store to redeem my voucher?

I am in a PayPoint Store, but the assistant won’t redeem my voucher

Explain to the assistant that this is a standard PayPoint service that works on the PayPoint terminal and they need to try. If they still won’t help, please step aside from the counter and call PayPoint on 0330 400 0002. If the store assistant has any questions, they should call the PayPoint Contact Centre on 0800 310 0000.

The store assistant says my voucher is not valid

Please check that your voucher has not already been redeemed by another person from your household. Vouchers can only be redeemed once. If you are certain the voucher has not already been redeemed, please call the Warwickshire Local Welfare Scheme on 0800 408 1448.

Is the PayPoint retailer obligated to redeem my voucher?

If your retailer appears on the voucher site finder, then they are obligated under their contract with PayPoint to process your voucher providing they have the funds available.

I tried to use my CashOut voucher and the store refused because they didn’t have enough cash to give me. What do I do?

Retailers are only able to process CashOut vouchers if they have enough cash in their tills. If the funds are not available, the retailer will not be able to honour the voucher. We would suggest looking for the next nearest store using our store locator or arranging a suitable time with the retailer when more cash will be available.