Coronavirus (COVID-19)

For support and advice about council services please call 01926 410410.

If you are clinically extremely vulnerable to COVID-19 and need support call the Hotline on 0800 408 1447

The Warwickshire Local Welfare Scheme helps our most vulnerable residents at times of unavoidable crisis when they have no other means of help.

Support to help families and individuals struggling financially

Central government have extended the one-off COVID Local Support Grant one final time. The grant funding will run from 21 June to 30 September 2021.  The government feel that extending the support beyond the planned ending of restrictions will help families get back on their feet as the economy recovers and the vaccine rollout continues.

The Grant is to support vulnerable families with children, other vulnerable households and individuals who have been particularly affected by the pandemic to ensure that they have the support they need to afford food, energy, water, and associated costs.

The Local Welfare Scheme is responsible for distributing this funding to families and individuals in need. Priority support is offered to families with children eligible for benefits related free school meals during school holidays as it is recognised that some families who are struggling financially have difficulty covering these periods. The eligibility criterion for this offer is that parents are registered for benefits related free school meals (not universal free school meals). 


For the summer school holiday, this support will be in the form of a supermarket voucher from voucher supplier Huggg.

  • If you are eligible for support and have questions about accessing your supermarket voucher please go to the Huggg - FAQs Guide (PDF, 1.2 MB).
  • If your question is related to your supermarket voucher, please use the contact details provided on the voucher itself or in the Applying section of this guide.  
  • If your question was not answered in the guide you can contact Huggg using the Chat facility on the Huggg website

Free school meals

During term time, under normal circumstances, schools do not provide free school meals to eligible children who are not in school. However, during a national lockdown, schools are to continue supporting children eligible for benefits-related free school meals whilst at home. Parents/carers of eligible children therefore need to speak to their child’s school to see what support is being provided.

Other support available under the Scheme

The Scheme also provides support towards food, energy or other essentials. This is given either in vouchers, emergency food parcels or with credit for energy. 

Who is eligible?

  • You are a legal resident in the UK.
  • You are aged 16 or over.
  • You have no other access to funds or enough resources to pay for food, energy or other essentials.
  • Your situation poses a serious health or safety risk to you or your immediate family.
  • Provided Warwickshire is your normal permanent place of residence, we will disregard the criteria of needing to be a resident of Warwickshire for the last six months or three of the last five years.
  •  If you are from abroad and would ordinarily fail the habitual residence test for the purpose of welfare benefits, the scheme will support an application for support with food and energy top-ups.
  • If you are a member of the armed forces and do not meet residency criteria, you should demonstrate a strong connection to Warwickshire.

Who is not eligible?

  • Those in hospital, or a care home unless their discharge is imminent.
  •  People subject to immigration control by virtue of the Immigration and Asylum Act.
  • Prisoners and people lawfully detained.

The Scheme also offers help to those whose needs are more long-term, who are vulnerable through an ongoing set of circumstances rather than an immediate crisis. 

This includes: 

  • care leavers
  • victims of domestic violence
  • former armed forces personnel
  • those resettling in a community after a custodial term

This help may take the form of furnishing accommodation with basic furniture and appliances. 

The local welfare scheme will also direct customers to other agencies and organisations who can offer help and support. 


Please call one of our helpful advisors. They will ask questions about your circumstances that you must answer honestly, and they will also signpost you to other agencies and organisations who can offer help and support.  

To enquire or to apply for support, call the Local Welfare Scheme on 0800 408 1448 or 01926 359182. 

Opening Hours

  • Monday to Thursday from 9am to 5pm
  • Friday from 9am to 4.30pm

We are currently experiencing a high volume of calls, so your patience is appreciated. You will also have the opportunity to leave your details and we will call you back.