The Warwickshire Local Welfare Scheme helps our most vulnerable residents at times of unavoidable crisis when they have no other means of help. 

Support to help families and individuals struggling financially

Central Government has provided councils with one-off funding (Household Support Fund) for the period 6 October 2021 to 31 March 2022 to support vulnerable families with children, other vulnerable households and individuals to ensure that they have the support they need to afford food, energy, water bills and associated costs as the country continues its recovery from the pandemic.

The Local Welfare Scheme is responsible for distributing this funding to families and individuals in need. Priority support is offered to families with children eligible for benefits related free school meals during school holidays as it is recognised that some families who are struggling financially have difficulty covering these periods. The eligibility criterion for this offer is that parents are registered for free school meals (not universal FSM).

For the October half term school holiday, this support will be in the form of supermarket voucher from voucher supplier Huggg.

  • If you are eligible for support and have questions about accessing your supermarket voucher please go to the Huggg - FAQs Guide (PDF, 1.2 MB).
  • If your question is related to your supermarket voucher, please use the contact details provided on the voucher itself or in the Applying section of this guide.
  • If your question was not answered in the guide you can contact Huggg using the Chat facility on the Huggg website.

Free school meals

It is recognised within the scheme that some families who are struggling financially, and are eligible for benefits tested free school meals, have difficulty covering the period when their children are off school during the school holidays. This scheme is an opportunity to reach and help those most in need by supporting eligible families with the cost of food for their children over the school holiday period. The eligibility criterion for this offer is that parents are registered for free school meals (not universal FSM).

Other support available under the Scheme

The Scheme also provides support towards food, energy or other essentials. This is given either in vouchers, emergency food parcels or with credit for energy. 

Who is eligible?

  • you must be a legal resident in the UK
  • aged 16 or over
  • have no other access to funds or enough resources to pay for food or energy
  • your situation poses a serious health or safety risk to you or your immediate family
  • you have been a resident of Warwickshire for the last six months or three of the last five years
  • if you are a member of the armed forces and do not meet residency criteria, you should demonstrate a strong connection to Warwickshire

Who is not eligible?

  • someone in hospital, or a care home unless their discharge is imminent
  • someone subject to immigration control by virtue of the Immigration and Asylum Act
  • applicants or their immediate family who have received four awards for food and energy within a 12-month period
  • applicants or their immediate family who have received two awards for household goods or clothing
  • prisoners and people lawfully detained
  • someone from abroad who fails or would fail the habitual residence test for the purpose of welfare benefits

The Scheme also offers help to those whose needs are more long-term, who are vulnerable through an ongoing set of circumstances rather than an immediate crisis. 

This includes: 

  • care leavers
  • victims of domestic abuse
  • former armed forces personnel
  • those resettling in a community after a custodial term

This help may take the form of furnishing accommodation with basic furniture and appliances. 

The local welfare scheme will also direct customers to other agencies and organisations who can offer help and support. 


Please call one of our helpful advisors. They will ask questions about your circumstances that you must answer honestly, and they will also signpost you to other agencies and organisations who can offer help and support.  

To enquire or to apply for support, call the Local Welfare Scheme on 0800 408 1448 or 01926 359182. 

Opening Hours

  • Monday to Thursday from 9am to 5pm
  • Friday from 9am to 4.30pm