The Warwickshire Local Welfare Scheme helps our most vulnerable residents at times of unavoidable crisis when they have no other means of help.

Household Support Fund

On 26 May 2022, the Chancellor announced, as part of a number of measures to provide help with global inflationary challenges and the significantly rising cost of living, that the Household Support Fund (HSF) would be extended from 01 October 2022 to 31 March 2023. We are currently working through the details of the new scheme and this page will be updated when the details of the new scheme have been finalised.

The Local Welfare Scheme is responsible for distributing this funding to families and individuals in need.

We know that sudden unexpected costs can create real challenges for our residents who are experiencing financial hardship. The Household Support Fund is available to provide short-term support to meet immediate needs and help those who are struggling to access the essentials.

Due to the limited amount of funds we have available, we will prioritise items necessary for day to day living such as food, energy and water.

We recognise that we cannot predict every challenge that residents may face, so we will be accepting applications for other essential types of support which cannot be budgeted for, and which deliver on the aims of this scheme. These items will be considered on a case-by-case basis.

Who is eligible?

Our eligibility criteria balances supporting as many residents as we can with targeting our limited funds to support those who need our help the most.

Applicants need to be:

  • a legal resident in the UK
  • aged 16 or over
  • have no other access to funds or enough resources to pay for food or energy
  • experiencing a situation which poses a serious health or safety risk to themselves or their family
  • a resident of Warwickshire for the last six months or three of the last five years
  • a member of the armed forces who can demonstrate a strong connection to Warwickshire

Who is not eligible?

  • someone in hospital, or a care home unless their discharge is imminent
  • someone subject to immigration control by virtue of the Immigration and Asylum Act
  • applicants or their immediate family who have received four awards for food and energy within a 12-month period
  • applicants or their immediate family who have received an award for household goods or clothing
  • prisoners and people lawfully detained
  • someone from abroad who fails or would fail the habitual residence test for the purpose of welfare benefits

How will payments be made?

If you are due to receive an award, we will normally provide vouchers.

All awards from the Local Welfare Scheme will be made as quickly as possible to meet the agreed needs of the household. We also reserve the right to provide ‘in-kind’ support where this is appropriate.

What information will I need to provide? 

In order to assess the household needs and priorities, the council will require you to provide some information. This may include details of who is living within the household, the household income, any savings held by household members, and of the circumstances and reasons that led to an application being made. We will also need some practical information, such as your National Insurance number and contact details.

Our customer service advisors will also consider all the information at their disposal to assess the risk faced by the applicant and the relative priority of their application including:

  • Financial circumstances
  • Access to other forms of financial support
  • Circumstances and reasons for the claim
  • Preventative measures taken by the applicant or partner
  • Impact of making or not making of the award

Reviewing unsuccessful applications

The scheme is discretionary and there are no appeal rights to an Independent Tribunal, but you can ask us to look at your case again within 5 days of our decision if you are not happy with the outcome of your application. Requests for a review of our decision need to be made in writing. It must state the reasons why you are asking for a review of the decision and be signed and dated.

You will be notified of the review decision within 14 days of your request. This decision will be final.

How often can I apply?

In exceptional circumstances repeat applications will be considered on merit. In the case of repeat applications further work and referrals to other agencies will be discussed with the applicant and may be conditional on having further financial support (e.g., referrals to Citizens Advice)

In line with the principles of good administration, all applications will be treated fairly and consistently. Applications will be processed in a timely manner.

We will monitor this scheme on an ongoing basis. We will regularly review the scheme to ensure that we are making the best use of the money we have available.


The council is committed to tackling and preventing fraud in all its forms. If a claimant attempts to claim an award from the Household Support Fund by making a false declaration or providing false evidence or statements, they may have committed an offence under the Theft Act 1968. Where the Council suspects that fraud may have occurred it will investigate the matter as appropriate, and this may lead to criminal proceedings.

Other support available under the Scheme

The Local Welfare Scheme also provides support towards food, energy or other essentials. This is given either in vouchers, emergency food parcels or with credit for energy.

In addition, the Scheme offers help to those whose needs are more long-term, who are vulnerable through an ongoing set of circumstances rather than an immediate crisis. 

This includes: 

  • care leavers
  • victims of domestic abuse
  • former armed forces personnel
  • those resettling in a community after a custodial term

This help may take the form of furnishing accommodation with basic furniture and appliances. 

The Local Welfare Scheme will also direct customers to other agencies and organisations who can offer help and support. 


Please call one of our helpful advisors. They will ask questions about your circumstances that you must answer honestly, and they will also signpost you to other agencies and organisations who can offer help and support.  

To enquire or to apply for support, call the Local Welfare Scheme on 0800 4081448 or 01926 359182. 

Opening Hours

  • Monday to Thursday from 9am to 5pm
  • Friday from 9am to 4.30pm