Failed application redress: please contact us in the first instance.
Licence holder redress: please contact us in the first instance.
Consumer complaint: we would always advise that in the event of a complaint you contact the trader first – preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Consumer Direct will give you advice. From outside the UK contact the UK European Consumer Centre.
Other redress: for example about noise, pollution or complaints about another licence holder, please contact us in the first instance.