County highways performance dashboard
Annual road condition scores
We undertake annual condition surveys of our classified road network (A, B and C Roads) which produce condition scores for our network. These scores are reported back to Central Government – More information can be found on GOV.UK.
We utilise these condition scores to help identify sections of our network requiring works. The graph shows our classified network condition scores:
Red – Plan maintenance soon Amber – Plan investigation soon Green – Generally good condition
| 2014/15 | 2015/16 | 2016/17 | 2017/18 | 2018/19 | 2019/20 | |
|---|---|---|---|---|---|---|
| Green | 75.40% | 75.40% | 73.30% | 73.84% | 75.01% | 74.52% |
| Amber | 21.40% | 22.00% | 23.60% | 23.25% | 22.39% | 22.68% |
| Red | 3.20% | 2.60% | 3.10% | 2.91% | 2.60% | 2.79% |
Annual public satisfaction survey results
Key Highways maintenance related results from the annual independent NHT survey. Full details of the survey are available online.
| NHT Public Satisfaction | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| HMBI 06 - Speed of repair to street lights | 58 | 61 | 63 | 59 | 62 |
| HMBI 07 - Speed of repair to damaged roads/pavements | 39 | 33 | 36 | 31 | 37 |
| HMBI 08 - Quality of repair to damaged roads/pavements | 46 | 39 | 41 | 41 | 44 |
| HMBI 12 - Keeping drains clear and working | 55 | 51 | 57 | 54 | 55 |
| HMBI 17 - Undertakes cold weather gritting | 62 | 65 | 67 | 57 | 65 |
Calls to Customer Service Centre categorised as highways
These are the total number of calls received by our Customer Service Centre which are categorised as Highways in each quarter. To report a highway fault please Contact us
| Quarter 1 (Apr-Jun) | Quarter 2 (Jul-Sep) | Quarter 3 (Oct-Dec) | Quarter 4 (Jan-Mar) | |
|---|---|---|---|---|
| 2016/17 | 6,766 | 7,149 | 5,734 | 7,107 |
| 2017/18 | 6,436 | 6,367 | 6,130 | 7,516 |
| 2018/19 | 7,326 | 7,055 | 5,444 | 6,356 |
| 2019/20 | 6,636 | 7,105 | 7,324 | 2,659 |
| 2016/17 | 2017/18 | 2018/19 | 2019/20 | |
|---|---|---|---|---|
| Apr | 2,069 | 1,802 | 2,396 | 1,854 |
| May | 2,002 | 2,207 | 2,389 | 2246 |
| Jun | 2,695 | 2,427 | 2,541 | 2537 |
| Jul | 2,405 | 2,262 | 2,608 | 2592 |
| Aug | 2,460 | 2,056 | 2,241 | 2237 |
| Sep | 2,284 | 2,049 | 2,206 | 2276 |
| Oct | 2,079 | 2,061 | 2,173 | 2583 |
| Nov | 2,254 | 1,922 | 1,929 | 2848 |
| Dec | 1,401 | 2,147 | 1,346 | 1893 |
| Jan | 1,990 | 2,723 | 2,070 | 2659 |
| Feb | 2,439 | 2,167 | 2,008 | |
| Mar | 2,678 | 2,626 | 2,278 |
Annual potholes reported/repaired
This shows the annual total of potholes reported to us by members of the public and number of potholes repaired by our contractors. The repairs are those potholes repaired as either temporary fills or fix time repairs. For more details on First Time fix repairs, see below. The difference is due to our regular inspections of the highway network by our dedicated safety inspectors. More details on how we deal with road defects can be found online.
| Reported | Repaired | |
|---|---|---|
| 2012/13 | 3,644 | 4,442 |
| 2013/14 | 3,277 | 6,243 |
| 2014/15 | 1,914 | 6,990 |
| 2015/16 | 2,219 | 5,270 |
| 2016/17 | 2,912 | 5,800 |
| 2017/18 | 4,655 | 7,235 |
| 2018/19 | 4,188 | 9,668 |
| 2019/20 (December) | 2,479 | 5,129 |
Quantity of potholes permanently fixed first time
This is the number of potholes which are attended to and have a permanent repair carried out at the first visit, usually within 28 days of being reported to our contractors.
| 2017/18 | 2018/19 | 2019/20 | |
|---|---|---|---|
| Apr | 261 | 78 | 298 |
| May | 783 | 1,023 | 415 |
| Jun | 588 | 1,115 | 543 |
| Jul | 219 | 1,604 | 320 |
| Aug | 219 | 1,095 | 158 |
| Sep | 433 | 752 | 147 |
| Oct | 801 | 813 | 333 |
| Nov | 245 | 413 | 438 |
| Dec | 139 | 334 | 490 |
| Jan | 270 | 278 | 523 |
| Feb | 219 | 287 | |
| Mar | 551 | 77 | |
| Total | 4,728 | 7,792 | 3665 |
Drainage – Number of gullies inspected and cleaned per month
Warwickshire maintains over 100,000 gullies across the County. This is the number of gullies which have been inspected and cleaned by our gully crews per annum and the percentage which are inspected and cleaned. Some gullies may be inaccessible due to parked cars which is why not all are inspected and cleaned.
| Gullies inspected and cleaned | Percentage |
|---|---|
| 2017/18 | 94.09% |
| 2018/19 | 95.54% |
| 2019/20 | 94.20% |
| Gullies cleaned | Figure |
|---|---|
| 2017/18 | 89,035 |
| 2018/19 | 92,513 |
| 2019/20 | 56,130 |
Street lighting – number of faulty lights reported to our contractors each month
| 2016/17 | 2017/18 | 2018/19 | 2019/20 | |
|---|---|---|---|---|
| Total jobs raised | 4,151 | 3,677 | 2,612 | 325 |
| Apr | 334 | 188 | 211 | 184 |
| May | 291 | 200 | 161 | 141 |
| Jun | 300 | 196 | 170 | 129 |
| Jul | 224 | 198 | 158 | 446 |
| Aug | 281 | 261 | 192 | 289 |
| Sep | 435 | 230 | 263 | 331 |
| Oct | 398 | 368 | 380 | 420 |
| Nov | 434 | 522 | 424 | 416 |
| Dec | 384 | 323 | 304 | 431 |
| Jan | 396 | 464 | 349 | 428 |
| Feb | 342 | 366 | 265 | |
| Mar | 332 | 361 | 266 |
Winter maintenance
We treat approximately 46%, 1,100 miles, of our network when we grit. We have a policy which states that when the formation of ice is predicted we will treat:
- all main traffic routes, A roads, most B roads and one or two other strategic routes
- in urban areas, the access to hospitals and main industrial estates
- a single route into villages
The details in the charts show the distance we travel and the amount of salt used each winter.
| Winter | Total miles | Times around UK coastline |
|---|---|---|
| 2015/16 | 55,359 | 7.13 |
| 2016/17 | 58,863 | 7.58 |
| 2017/18 | 115,751 | 14.90 |
| 2018/19 | 26,922 | 5.78 |
| 2019/20 | 45,033 | 5.80 |
| Winter | No. grits | Salt used (kg) |
|---|---|---|
| 2015/16 | 50 | 10,153 |
| 2016/17 | 53 | 10,689 |
| 2017/18 | 104 | 22,432 |
| 2018/19 | 51 | 10,297 |
| 2019/20 | 40 | 7,466 |
| Winter | Total miles of road gritted |
|---|---|
| 2015/16 | 55,359 |
| 2016/17 | 58,863 |
| 2017/18 | 115,751 |
| 2018/19 | 53,843 |
| 2019/20 | 45,033 |