Fire and rescue performance

We are committed to maintaining our high levels of performance across the organisation. Our performance is measured against a key set of measures which are also detailed within the WFRS Business Plan 2018-19 (PDF, 253.92 KB)

Comprehensive performance data is provided to managers across the organisation and to external stakeholders. On a monthly basis middle and senior managers review the Performance Tracker and address areas of under performance.

Our performance is reported to Council Members quarterly as part of the Councils performance reporting framework.

Also see our – Warwickshire Open Data – fire information.

Our targets and measures

PriorityMeasuresActualsAimYear to date
The Public Is Kept Safe (Measure Definition)% 24hr Retained Duty System (RDS) appliance availability at key stationsNew MeasureTBC89.93%93.02%94%87%
% Wholetime appliance availabilityNew Measure98%97.31%98.38%100%99%
No. of Safe and Well visits to vulnerable members of the communityNew Measure403960002606
No. of community safety contactsNew Measure438494000019852
No. of Regulatory Reform (Fire Safety) Order 2005 risk-based fire protection inspections conductedNA297532599513700155
% life risk and property emergency calls handled within 90 secondsNA72%81%79.11%78.99%85%83%
% times an appliance arrives at life risk or property incidents within agreed response standardsNA81%75%72.83%68.36%75%71%
% times a 2nd appliance arrives at life risk or property incidents within agreed response standardsNA86%78%74.69%76.31%90%79%
No. of incidents2613265933063076346332812212
No. of accidental dwelling fires15616414714614314585
No. of fire related deaths1203223
No. of fire related injuries2222211423199
No. of Road Traffic Collision (RTC) incidents involving one or more extrication11716214211311712455
Firefighters Are Kept Safe (Measure Definition)No. of Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) reportable accidents8923501
No. of firefighters injuries4849433432013
No. of major training events/ exercises undertaken at risk premisesNA14331717156
% competency level for wholetime and on RDS firefighters in 9 core skills (Key Data Set)New Measure96.08%100%96%
Average days sickness per Full Time Equivalent6.66.237.818.3110.227.505.09
We Do Our Very Best (Measure Definition)Revenue outturn -% Forecast variance to budget (Key Data Set)2.80%-1.96%-3.50%-6.96%1.52%0 to -2%1.71%
Capital Programme – % Variance to Budget0.30%-1.04%-16.43%0%8.84%Less than 0%-0.27%
No. of structured/formal debriefs and incident command reviewsNew Measure definition from 18/19259

Incident data

The summary below illustrates incident levels attended over the last 5 years.

Total incidents attended

The total number of incidents the Service attended last year was 3465, 32.6% more than 5 years ago. An increase in incidents has been experienced nationally, locally WFRS have started to attend more incidents as a Medical First Responder this year.

Property and vehicle fires

There has been an 5.2% increase in fires in property and vehicles over the 5 year period.

Road traffic collisions

A change in the mobilising policy has seen the Service provide assistance at more Road Traffic Collisions, the Service attended 339 such incidents last year of which 117 needed extrications.

Accidental dwelling fire

The downward trend in accidental dwelling fires continued last year with 143 last year, a 8.3% reduction across the 5 year period.

Deliberate fires

The total number of deliberate fires have reduced by 10.5% compared to last year and a decrease of 9% over the 5 year period.

Special services

The number of special services attended has risen by 193% across the 5 year period due to an attendance policy review.

Fire related injuries and preventable fire related deaths

Last year there was the highest number of fire- related injuries recorded for 5 years at 23, 7 more than last year. There were 2 reported fire-related deaths last year.

Non domestic fires

There has been a 2.3% reduction in fires in non- domestic properties compared to last year and a decrease of 1.2% across the 5 year period.

False alarms

This category includes all false alarms caused by good or malicious intent and by automated false alarms. Over the last 5 years there has been an 26.4% increase in the total number of false alarms attended.

Outturn reports

At the end of each year we produce an Outturn Report which details all the achievements over the previous year.


Data is collected by the Government on all Fire Services and comparison tables of data are then provided. We use this information to benchmark performance against key measures using the data provided by the Government.

Fire and rescue performance was last updated on October 19, 2018.