We are committed to maintaining our high levels of performance across the organisation.
We provide comprehensive performance data to managers across the organisation and to external stakeholders. On a monthly basis, middle and senior managers review a performance tracker and address any areas of underperformance.
We also report our performance quarterly to council members as part of the council’s performance reporting framework.
If you would like more information about how our performance is measured, select the following links.
Our targets and measures
|Priority||Measures||Actuals||Aim||Year to date|
|The public is kept safe (measure definition)||% 24-hour Retained Duty System (RDS) appliance availability at key stations||New measure||TBC||90||93||90||85.89|
|Wholetime appliance availability||New measure||98||97||98||100||98.11|
|Safe and Well visits to vulnerable members of the community||New measure||4,039||N/A||N/A|
|Community safety contacts||New measure||43,849||40,000||19,383|
|Regulatory Reform (Fire Safety) Order 2005 risk-based fire protection inspections conducted||NA||297||532||599||513||N/A||N/A|
|% life risk and property emergency calls handled within 90 seconds||NA||72||81||79||79||85||88.75|
|% times an appliance arrives at life risk or property incidents within agreed response standards||NA||81||75||73||68||75.00||66.37|
|% times a 2nd appliance arrives at life risk or property incidents within agreed response standards||NA||86||78||75||76||90.00||74.47|
|Accidental dwelling fires||156||164||147||146||143||150||59|
|Road Traffic Collision (RTC) incidents involving one or more extrication||117||162||142||113||117||124||N/A|
|Firefighters are kept safe (measure definition)||Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) reportable accidents||8||9||2||3||5||0||0|
|Major training events/exercises undertaken at risk premises||NA||14||33||17||17||15||9|
|% Competency level for wholetime and on RDS firefighters in 9 core skills (Key Data Set)||New measure||96||100||98.25|
|Average days sickness per Full-Time Equivalent||6.6||6.23||7.81||8.31||10.22||9.5||2.98|
|We do our very best (measure definition)||Revenue outturn – % Forecast variance to budget (Key Data Set)||2.80||-1.96||-3.50||-6.96||1.52||0-2||0.94|
|Capital Programme – % Variance to budget||0.30||-1.04||-16.43||0%||8.84||Less than 0||-39.00|
|Structured/formal debriefs and incident command reviews||New measure definition from 2018/19||25||19|
The summary below illustrates incident levels attended over the last five years.
Total incidents attended
The total number of incidents that we attended last year was 3914, which is 47.2% more than five years ago. An increase in incidents has been experienced nationally and locally this year due to the hot, dry period in early summer last year.
Property and vehicle fires
There has been a 1.6% increase in fires in property and vehicles over the five-year period.
Road traffic collisions
A change in the mobilising policy in 2014/15 resulted in the service providing assistance at more Road Traffic Collisions. Last year we attended 353 such incidents, of which 108 needed extrications.
Accidental dwelling fire
There was an increase in accidental dwelling fires last year compared to the previous year of 11.8% with 160 incidents attended, levels remain comparable to 5 years ago.
The total number of deliberate fires have reduced by 5.2% compared to last year and a decrease of 21% over the five-year period.
The number of special services attended has risen by 170% across the five-year period due to an attendance policy review.
Fire-related injuries and preventable fire-related deaths
Last year there were 20 fire-related injuries recorded, these levels remain consistent across the 5 year period. There were 6 reported fire-related deaths last year.
Levels of fires in non-domestic properties remained comparable to the previous year and there has been an increase of 1.2% across the 5 year period.
This category includes all false alarms caused by good or malicious intent and by automated false alarms. Over the last five years, there has been a 41.7% increase in the total number of false alarms attended.
At the end of each year, we produce an outturn report which details all the achievements over the previous year. You can read these reports on the links below.
- WFRS outturn report 2018/19 (PDF, 11.0 MB)
- WFRS outturn report 2017/18 (PDF, 6.8 MB)
- WFRS outturn report 2016/17 (PDF, 2.0 MB)
- WFRS outturn report 2015/16 (PDF, 2.0 MB)
- WFRS outturn report 2014/15 (PDF, 2.3 MB)
The Government collects data on all fire services and then provides comparison tables of data. We use this information to benchmark performance against key measures.