We are committed to maintaining our high levels of performance across the organisation. Our performance is measured against a key set of measures which are also detailed within the WFRS Business Plan 2018-19 (PDF, 253.92 KB)
Comprehensive performance data is provided to managers across the organisation and to external stakeholders. On a monthly basis middle and senior managers review the Performance Tracker and address areas of under performance.
Our performance is reported to Council Members quarterly as part of the Councils performance reporting framework.
Also see our – Warwickshire Open Data – fire information.
Our targets and measures
|Priority||Measures||Actuals||Aim||Year to date|
|The Public Is Kept Safe (Measure Definition)||% 24hr Retained Duty System (RDS) appliance availability at key stations||New Measure||TBC||89.93%||93.02%||94%||87%|
|% Wholetime appliance availability||New Measure||98%||97.31%||98.38%||100%||99%|
|No. of Safe and Well visits to vulnerable members of the community||New Measure||4039||6000||2162|
|No. of community safety contacts||New Measure||43849||40000||18042|
|No. of Regulatory Reform (Fire Safety) Order 2005 risk-based fire protection inspections conducted||NA||297||532||599||513||700||135|
|% life risk and property emergency calls handled within 90 seconds||NA||72%||81%||79.11%||78.99%||85%||83%|
|% times an appliance arrives at life risk or property incidents within agreed response standards||NA||81%||75%||72.83%||68.36%||75%||71%|
|% times a 2nd appliance arrives at life risk or property incidents within agreed response standards||NA||86%||78%||74.69%||76.31%||90%||78%|
|No. of incidents||2613||2659||3306||3076||3463||3281||1863|
|No. of accidental dwelling fires||156||164||147||146||143||145||70|
|No. of fire related deaths||1||2||0||3||2||2||2|
|No. of fire related injuries||22||22||21||14||23||19||7|
|No. of Road Traffic Collision (RTC) incidents involving one or more extrication||117||162||142||113||117||124||40|
|Firefighters Are Kept Safe (Measure Definition)||No. of Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) reportable accidents||8||9||2||3||5||0||1|
|No. of firefighters injuries||48||49||43||34||32||0||10|
|No. of major training events/ exercises undertaken at risk premises||NA||14||33||17||17||15||2|
|% competency level for wholetime and on RDS firefighters in 9 core skills (Key Data Set)||New Measure||96.08%||100%||96%|
|Average days sickness per Full Time Equivalent||6.6||6.23||7.81||8.31||10.22||7.50||4.39|
|We Do Our Very Best (Measure Definition)||Revenue outturn -% Forecast variance to budget (Key Data Set)||2.80%||-1.96%||-3.50%||-6.96%||1.52%||0 to -2%||1.71%|
|Capital Programme – % Variance to Budget||0.30%||-1.04%||-16.43%||0%||8.84%||Less than 0%||-5.44%|
|No. of operational reviews and incident command debriefs (Key Data Set)||New Measure definition from 18/19||123||25||5|
The summary below illustrates incident levels attended over the last 5 years.
Total incidents attended
The total number of incidents the Service attended last year was 3465, 32.6% more than 5 years ago. An increase in incidents has been experienced nationally, locally WFRS have started to attend more incidents as a Medical First Responder this year.
Property and vehicle fires
There has been an 5.2% increase in fires in property and vehicles over the 5 year period.
Road traffic collisions
A change in the mobilising policy has seen the Service provide assistance at more Road Traffic Collisions, the Service attended 339 such incidents last year of which 117 needed extrications.
Accidental dwelling fire
The downward trend in accidental dwelling fires continued last year with 143 last year, a 8.3% reduction across the 5 year period.
The total number of deliberate fires have reduced by 10.5% compared to last year and a decrease of 9% over the 5 year period.
The number of special services attended has risen by 193% across the 5 year period due to an attendance policy review.
Fire related injuries and preventable fire related deaths
Last year there was the highest number of fire- related injuries recorded for 5 years at 23, 7 more than last year. There were 2 reported fire-related deaths last year.
Non domestic fires
There has been a 2.3% reduction in fires in non- domestic properties compared to last year and a decrease of 1.2% across the 5 year period.
This category includes all false alarms caused by good or malicious intent and by automated false alarms. Over the last 5 years there has been an 26.4% increase in the total number of false alarms attended.
At the end of each year we produce an Outturn Report which details all the achievements over the previous year.
- WFRS Outturn Report 2017/18 (PDF, 6.84 MB)
- WFRS Outturn Report 2016/17 (PDF, 1.98 MB)
- WFRS Outturn Report 2015/16 (PDF, 2 MB)
- WFRS Outturn Report 2014/15 (PDF, 2.27 MB)
Data is collected by the Government on all Fire Services and comparison tables of data are then provided. We use this information to benchmark performance against key measures using the data provided by the Government.