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We are committed to maintaining our high levels of performance across the organisation.

We provide comprehensive performance data to managers across the organisation and to external stakeholders. On a monthly basis, middle and senior managers review a performance tracker and address any areas of underperformance.

We also report our performance quarterly to council members as part of the council’s performance reporting framework.

If you would like more information about how our performance is measured, select the following links.

Our targets and measures

Key business measures (in bold) and Key business indicators 2019/20 Actual 2020/21 Aim
% 24-hour on call appliance availability at key stations 84.84% 90%
% Wholetime appliance availability 97.99% 100%
No. of community safety contacts 43645 40000
No. of premises influenced by Fire Protection work 1818 2000
% life risk and property emergency calls handled within 90 seconds 87% 85%
% times an appliance arrives at life risk or property incidents within agreed response standards 70.10% 75%
% times a 2nd appliance arrives at life risk or property incidents within agreed response standards 79.4% 90%
No. of incidents attended by Warwickshire Fire and Rescue Service 3844 3726
No. of accidental dwelling fires 164 154
% Accidental dwelling fires confided to room of origin 82.05% (part year) 85%
No. of fire-related deaths 4 0
No of fire-related injuries 22 0
No. of Road Traffic Collisions attended 270 347
No. of "failure to respond" incidents 9 0
No. of RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Reporting) 3 0
No. of firefighter injuries 29 0
No. of major training events/exercises undertaken 29 15
% Competency level for wholetime and on-call firefighters in 8 core skill sets 97.25% 100%
% customer satisfaction level 95.5% 100%

Incident data

The summary below illustrates incident levels attended over the last five years.

Total incidents attended

The total number of incidents that we attended last year was 3914, which is 47.2% more than five years ago. An increase in incidents has been experienced nationally and locally this year due to the hot, dry period in early summer last year.

2019/20 fire incident data graph


The Government collects data on all fire services and then provides comparison tables of data. We use this information to benchmark performance against key measures.

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