We are committed to maintaining our high levels of performance across the organisation.

We provide comprehensive performance data to managers across the organisation and to external stakeholders. On a monthly basis, middle and senior managers review a performance tracker and address any areas of underperformance.

We also report our performance quarterly to council members as part of the council’s performance reporting framework.

If you would like more information about how our performance is measured, select the following links.

Our targets and measures

Priority Measures Actuals Aim Year to date
2013/14 2014/15 2015/16 2016/17 2017/18 2019/20 2019/20
The public is kept safe (measure definition) % 24-hour Retained Duty System (RDS) appliance availability at key stations New measure TBC 90 93 90 85.89
Wholetime appliance availability New measure 98 97 98 100 98.11
Safe and Well visits to vulnerable members of the community New measure 4,039 N/A N/A
Community safety contacts New measure 43,849 40,000 19,383
Regulatory Reform (Fire Safety) Order 2005 risk-based fire protection inspections conducted NA 297 532 599 513 N/A N/A
% life risk and property emergency calls handled within 90 seconds NA 72 81 79 79 85 88.75
% times an appliance arrives at life risk or property incidents within agreed response standards NA 81 75 73 68 75.00 66.37
% times a 2nd appliance arrives at life risk or property incidents within agreed response standards NA 86 78 75 76 90.00 74.47
Incidents 2,613 2,659 3,306 3,076 3,463 3,494 1409
Accidental dwelling fires 156 164 147 146 143 150 59
Fire-related deaths 1 2 0 3 2 0 0
Fire-related injuries 22 22 21 14 23 19 10
Road Traffic Collision (RTC) incidents involving one or more extrication 117 162 142 113 117 124 N/A
Firefighters are kept safe (measure definition) Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) reportable accidents 8 9 2 3 5 0 0
Firefighter injuries 48 49 43 34 32 0 14
Major training events/exercises undertaken at risk premises NA 14 33 17 17 15 9
% Competency level for wholetime and on RDS firefighters in 9 core skills (Key Data Set) New measure 96 100 98.25
Average days sickness per Full-Time Equivalent 6.6 6.23 7.81 8.31 10.22 9.5 2.98
We do our very best (measure definition) Revenue outturn – % Forecast variance to budget (Key Data Set) 2.80 -1.96 -3.50 -6.96 1.52 0-2 0.94
Capital Programme – % Variance to budget 0.30 -1.04 -16.43 0% 8.84 Less than 0 -39.00
Structured/formal debriefs and incident command reviews New measure definition from 2018/19 25 19

Incident data

The summary below illustrates incident levels attended over the last five years.

Total incidents attended

The total number of incidents that we attended last year was 3914, which is 47.2% more than five years ago. An increase in incidents has been experienced nationally and locally this year due to the hot, dry period in early summer last year.

Total number of incidents 2018 table

Property and vehicle fires

There has been a 1.6% increase in fires in property and vehicles over the five-year period.

Property and vehicle fires 2018 table

Road traffic collisions

A change in the mobilising policy in 2014/15 resulted in the service providing assistance at more Road Traffic Collisions. Last year we attended 353 such incidents, of which 108 needed extrications.

Road traffic collisions table

Accidental dwelling fire

There was an increase in accidental dwelling fires last year compared to the previous year of 11.8% with 160 incidents attended, levels remain comparable to 5 years ago.

Accidental dwelling fire table

Deliberate fires

The total number of deliberate fires have reduced by 5.2% compared to last year and a decrease of 21% over the five-year period.

Deliberate firs table

Special services

The number of special services attended has risen by 170% across the five-year period due to an attendance policy review.

Special services table

Fire-related injuries and preventable fire-related deaths

Last year there were 20 fire-related injuries recorded, these levels remain consistent across the 5 year period. There were 6 reported fire-related deaths last year.

Fire related injuries and deaths

Non-domestic fires

Levels of fires in non-domestic properties remained comparable to the previous year and there has been an increase of 1.2% across the 5 year period.

Non domestic fires table

False alarms

This category includes all false alarms caused by good or malicious intent and by automated false alarms. Over the last five years, there has been a 41.7% increase in the total number of false alarms attended.

False alarms table

Outturn reports

At the end of each year, we produce an outturn report which details all the achievements over the previous year. You can read these reports on the links below.


The Government collects data on all fire services and then provides comparison tables of data. We use this information to benchmark performance against key measures.