We are committed to maintaining our high levels of performance across the organisation.
We provide comprehensive performance data to managers across the organisation and to external stakeholders. On a monthly basis, middle and senior managers review a performance tracker and address any areas of underperformance.
We also report our performance quarterly to council members as part of the council’s performance reporting framework.
If you would like more information about how our performance is measured, select the following links.
Our targets and measures
| Key business measures (in bold) and Key business indicators | 2019/20 Actual | 2020/21 Aim |
|---|---|---|
| % 24-hour on call appliance availability at key stations | 84.84% | 90% |
| % Wholetime appliance availability | 97.99% | 100% |
| No. of community safety contacts | 43645 | 40000 |
| No. of premises influenced by Fire Protection work | 1818 | 2000 |
| % life risk and property emergency calls handled within 90 seconds | 87% | 85% |
| % times an appliance arrives at life risk or property incidents within agreed response standards | 70.10% | 75% |
| % times a 2nd appliance arrives at life risk or property incidents within agreed response standards | 79.4% | 90% |
| No. of incidents attended by Warwickshire Fire and Rescue Service | 3844 | 3726 |
| No. of accidental dwelling fires | 164 | 154 |
| % Accidental dwelling fires confided to room of origin | 82.05% (part year) | 85% |
| No. of fire-related deaths | 4 | 0 |
| No of fire-related injuries | 22 | 0 |
| No. of Road Traffic Collisions attended | 270 | 347 |
| No. of "failure to respond" incidents | 9 | 0 |
| No. of RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Reporting) | 3 | 0 |
| No. of firefighter injuries | 29 | 0 |
| No. of major training events/exercises undertaken | 29 | 15 |
| % Competency level for wholetime and on-call firefighters in 8 core skill sets | 97.25% | 100% |
| % customer satisfaction level | 95.5% | 100% |
Incident data
The summary below illustrates incident levels attended over the last five years.
Total incidents attended
The total number of incidents that we attended last year was 3914, which is 47.2% more than five years ago. An increase in incidents has been experienced nationally and locally this year due to the hot, dry period in early summer last year.
Benchmarking
The Government collects data on all fire services and then provides comparison tables of data. We use this information to benchmark performance against key measures.