Enabling Services
Director, Craig Cusack
Enabling Services supports the council, it's services, people, citizens, businesses and customers through a range of services, working together to:
- Get or keep them working
- Enable them to work better
- Keep them safe and compliant
- Enable them to make better decisions by providing actionable insight and advice
- Provide them with the information and support they require and fascilitates their dialogue with our services (Customer Contact)
Enabling Services brings together the following services:-
- Business Intelligence
- Customer Contact
- ICT Services
- Property Services and Strategic Assets
Business Intelligence
As a Council we are committed to the principle of evidence-led decision-making and using data, analysis and intelligence to deliver better outcomes for residents. The services we provide support this principle:
- Management Information and Data Analytics
- Performance Management and Business Planning
- Data Management
- Consultation and Engagement
- Needs Assessments
- Research
- GIS & Mapping
- Data Science
- Advice and guidance on the use of Artificial Intelligence (AI)
Customer Contact
We ensure that our customers can contact us by the method that best suits them; that we can resolve their query; that customers are enabled to give feedback; and that we use this insight to improve council services.
Services:
- Customer Relations
- Customer Service Centre (CSC)
- Mainstream
- Adult Social Care front door
- Warwickshire Local Welfare Scheme
- Planning and Information
- CSC Trainer
ICT Services (Interim Structure)
The purpose of the service is to drive innovation and enhance customer experience through resilient and secure digital technologies. Additionally, it aims to develop and execute a technology strategy that supports efficient, value-driven transformation.
Services:
- Applications
- Assurance and Delivery
- Operations
- Schools
- Technical Architectural Specialist
Property Services and Strategic Assets
Property Services
To facilitate and enable WCC to achieve its objectives by providing a professional and cost-effective facilities management support service & deliver construction and engineering projects to time, cost and quality requirements; to achieve customer satisfaction.
Services:
- Frameworks & Contract Management
- Investment Services
- Maintenance, Engineering & Compliance
- Soft Facilities Management
Strategic Assets
Ensuring that the council has the right assets in the right place to deliver the best possible outcomes for residents and to support growth of the Warwickshire economy. We commission projects which maximise the use of built and land assets, meet service needs and ensure that Corporate Compliance is maintained.
Services:
- CDM/Risk & Compliance
- Development & Assets
- Estates
- Strategic Policy & Performance