chat health

ChatHealth for parents and carers

If you are the parent or carer of a child in school, you can text a school nurse on 07520 619 376 Monday to Friday from 9am to 5pm.

You can message outside these times, but you will get a reply during opening hours. All chats are confidential. You can message for advice on all kinds of health issues, including:

  • general health

  • child development

  • behaviour

  • toileting advice

  • emotional health and wellbeing.

ChatHealth for young people

If you are 11 – 19 years old you can text a school nurse on 07507 331 525 Monday to Friday from 9am to 5pm.

You can message outside these times, but you will get a reply during opening hours. All chats are confidential. You can message for advice on all kinds of health issues, including:

  • sexual health

  • emotional health

  • bullying

  • healthy eating.

Messages are charged at your usual rates.

Privacy and important information

We do not usually tell your parents, teachers or anyone else if you contact the school nurse. We might have to tell someone if we’re concerned about your safety, but we would usually speak to you first.

Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules.

We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we’ve received your text.

Texts will not be seen outside of normal working hours.

If you need help before you hear back from us, contact a member of school staff or your doctor.

Our text numbers do not receive voice calls or MMS picture messages.

Prevent the school nurse from sending messages to you by texting STOP to 07507 331 525.

Please respect your school’s mobile phone policy.