Warwickshire Direct
Overdue library items
Return on time to avoid charges
You can avoid unnecessary charges by returning your loan items on time. There are many ways to renew your on loan items.
Paying fines
You can pay fines by:
- selecting the 'pay' option on our self service machines or;
- asking a member of staff in your library.
Overdue notifications
We will send you overdue notifications as a courtesy. If you receive a notification, you may be unable to use your library ticket.
Contact your nearest library if you have any difficulties.
The following table explains when they are triggered.| Overdue notice | Books and talking books | CD's and DVD's |
|---|---|---|
| First overdue email, telephone call or letter | 15 days overdue | 8 days overdue |
| Invoice | 29 days overdue | 22 days overdue |
| Invoice reminder sent | 14 days after invoice | 14 days after invoice |
| Invoice final reminder sent | 28 days after invoice | 28 days after invoice |
| Possible instigation of court proceedings (additional costs incurred) | 42 days after invoice | 42 days after invoice |
Payment plan
If you are unable to pay all the charges, a payment plan can be set up. The plan is a signed agreement between you and the library service, informing you:
- why the method of payment is being used;
- how much should be paid;
- how regular the payment should be;
- of the consequences of not maintaining payments;
- that you can only borrow books when the outstanding amount is less than £10;
- that you can only borrow DVDs etc. once the whole charge is cleared.
If you are concerned with any outstanding debt on your account, please contact your local library, where a member of staff will advise you on your options.
