Roads and pavements
|Inspections||A Roads – 6 weeks
B Roads – 12 weeks
C Roads – 24 weeks
D Roads – 48 weeks
|Defect repairs||Cat 1 e.g.100mm deep pothole – make safe/repair within 24 hours.
Cat 2 e.g. 50 to 100mm deep pothole – repair within 28 days.
Drainage and flooding
|Gully emptying||Minimum once every 2 years.|
Landscape and trees
|Grass cutting||WCC Rural Areas – 1m swathe 3 times per year.
District & Borough Urban Areas – 1m swathe 6 times per year.
|Weeds||Annual spraying programme on kerbed carriageway channels. Annual ragwort treatment programme.|
|Siding||As necessary to provide safe passage to road users.|
|Hedges||WCC – As necessary to provide safe passage to road users.
Private – Owner’s responsibility. Enforcement as appropriate.
|Trees||Inspection of WCC Trees – Inspected on 3 year cycle by WCC or district council.
Private trees – Owner’s responsibility. Enforcement as appropriate.
|Fences||Safety barriers maintained to national specification.|
Signs and lines
|Road signs||Replacement & cleansing as necessary within budget constraints.|
|Road markings||Replacement as necessary within budget constraints.|
|Operation||A minimum of 98.5% of all lights operating at any one time.|
|Repairs||Emergency damage aim to – make safe within 1 hour. Aim to replace column within 1 month.
Routine fault – repair within 5 working days.
Cable fault – repair within 2-4 weeks.
Cleaning and changing lamps – in accordance with manufacturers recommendations.
Legal and illegal obstructions
|Obstructions||Obstructions presenting a hazard to highway users will be removed.|
|Trees and shrubs||Trees may be planted in the highway subject to conditional approval.|
|Floral tributes and memorials||Floral tributes may remain for up to 30 days. Permanent memorials will not be permitted.|
|Signs||Signs presenting a hazard to highway users will be removed. Advertising signs will not be permitted.|
|Skips, scaffolds and hoardings||Permitted subject to conditions.|
|Vehicle accesses||Permitted subject to conditions and planning consent where required.|
|Fly posting and tipping||Anything presenting a hazard to highway users will be removed.|
|Letters||Reply within 5 working days.|
|Telephone calls||Answer within 7 rings.|
|Emails||Reply within 5 working day.|
|Precautionary gritting||The following roads will be gritted when frost is forecast:
|Footway gritting||Footways may be gritted during periods of prolonged frosty weather.|
|Snow||Resources will be targeted to restore the network as quickly as possible.|
|Salt bins||Bins provided by Parish Councils will be refilled as resources permit.|