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Are you eligible for social care?

We have to make sure that we help those people with the greatest need for support. To do this we use the Fair Access to Care Services (FACS) eligibility criteria. We will discuss this with you at your assessment.

If you are not eligible for help from us, we will give you information about other organisations that may be able to help you.

We would normally arrange support in the following circumstances:

If you are not able to:

  • get out of your bed or a chair or move around without help;
  • look after yourself because you cannot prepare meals and drinks;
  • wash or dress yourself properly, and you need help to manage those essential tasks.

If you are at significant risk because:

  • your main carers, relatives, friends or neighbours who provide a lot of help cannot continue to provide all the help you need;
  • you have needs arising from severe dementia or depression; or
  • you have suffered from physical, sexual, psychological or financial abuse, or if there are good reasons to suspect you might be at risk of this happening.

If you are a carer and:

  • you are putting your own health and welfare at risk because of your caring tasks; or
  • you might need support to continue in your caring role.

We would not normally arrange support for:

  • housework;
  • shopping;
  • collecting pensions;
  • collecting prescriptions;
  • ironing or other household tasks; and
  • bathing, if you can manage a shower or strip wash.