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Customer service

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  • Customer care standards

    We believe that everyone has the right to be treated fairly, politely and with respect. We also want you to be happy with the service you receive from us. So whenever and however you contact us you are entitled to the following high standards of customer care.

  • Complaints

    Information on our complaints procedure, and the standards we aim to uphold.

  • WOW! Awards

    Information on how to nominate a member of our staff, who has displayed excellent customer service, for a WOW Award.

  • Social care complaints

    Details of how to make a social care complaint.

  • School complaints

    Information on how to make an education complaint.

  • Compliments and feedback

    We are always pleased to know that we are providing a good service or that our staff are doing a good job. It helps us to know we are developing services in the right way, and we always pass your comments on to members of staff.