Customer service

Signing a form

  • Customer care standards

    We believe that everyone has the right to be treated fairly, politely and with respect. We also want you to be happy with the service you receive from us. These standards outline how you should be treated whenever and however you contact us.

  • WOW! Awards

    Information on how to nominate a member of our staff who has displayed excellent customer service for a WOW Award.

  • Complaints and feedback

    Information on our complaints procedure, and the standards we aim to uphold. It helps us to develop services in the right way.

  • Contact details

    A list of all contact pages and details for each service area.

  • Customer Service Excellence standard

    Warwickshire County Council is the first county council to achieve CSE accreditation as a corporate body. Find more information on this work and the benefits for customers