Warwickshire Legal Services

About Us

We are committed to providing the best quality legal advice to our public sector clients, enabling them to achieve their objectives.  We work together to make a difference to the lives of local people and we’re proud of our record of attractive bright, committed and capable staff, with the integrity and talent to achieve success.

Here are some of the reasons you’ll love working with us:

• We’re experts in the public and charity sectors, priding ourselves on our quality, commercially relevant, and expedient advice;
• Cost effective solution to your legal problems;
• Recognised with the Lexcel Standard, the Law Society’s practice quality mark;
• A proven track record combined with a wealth of public sector experience from over 20 years of practice;
• The broad range of legal advice that we can offer.

How we can help you

We are committed to providing high quality and cost effective legal advice to all of our clients at all times.

We pride ourselves on our practical, responsive and professional approach. We want all of our clients to have the utmost confidence in the service they receive and to value the contribution we make to achieving their business objectives.

Client care

We are committed giving our clients the best possible service. This means:

• Responding quickly, flexibly and creatively
• Understanding your business and providing solutions which help you achieve success.
• Giving you a competitive price and transparency about our fees.
• Making sure that you are kept up to date with developments on your cases.
• Providing you with a single point of contact to ensure that the right people provide you with the advice you need.

Experience and expertise: our track record

WLS has a wealth of public sector experience from over 20 years of practice, providing a wide range of legal services to local government and other public sector clients. We’ve built many strong relationships over the years and have worked with external clients such as Warwickshire and West Mercia Police Alliance for more than 15 years. The depth of understanding that we’ve acquired about our public sector clients and the environment in which they operate, allows us to bring a practical and problem solving approach to the legal issues we deal with.

What our clients say

Our clients consistently rate us highly and provide positive feedback. ‘Excellent, proactive, professional, supportive and responsive’ are just some of the adjectives used by our clients to describe the service they have received. Click here for more.

Customer care

We are committed to delivering excellent standards of customer care and have customer care charter with all of our clients. Clients can expect to have a dedicated Business Partner specific responsibility for managing our relationship with you as well as seeking ways in which we can improve the service and help you to manage, and reduce where possible, your legal spend with us.

WLS is Lexcel accredited this is the Law Society’s international practice management standard which certifies that quality standards have been met following independent assessment.

Client confidentiality

We are very aware of the potential for conflicts of interest to arise when acting for other public sector bodies. We take extreme care in guarding against actual (and potential) conflicts of interest when providing legal advice to our clients to ensure that our professional obligations and our Client’s interests are not compromised in any way. In exceptional cases, this may mean that we are unable to act for individual external clients.

Complaints handling procedure

We like to hear what our clients think about our services, good or bad. It is always good to hear when things go right, but it is just as important for us to know if we get things wrong so that we have an opportunity to put them right if we can and make sure we learn from them. We regularly ask for feedback through our customer surveys and SLA review meetings. Our mature relationships with our clients tends to mean that they provide direct informal feedback to the fee earner involved.

Any member of the public who wishes to make a complaint about WLS should also follow the Council’s corporate complaints procedure which can be found by clicking on the link below; www.warwickshire.gov.uk