WCCBroadband
This service includes the provision and maintenance of communication circuits and associated equipment to provide your Broadband connection from the school's premises, through Warwickshire County Council datacentres to the National Education Network (JANET). We procure the circuits via one of the major telecoms suppliers and manage the installation and commissioning of the circuit on your behalf. Specific circuit performance is negotiated and agreed with the school to ensure that the service is tailored to your requirements. Accredited Filtering and Monitoring is applied to this circuit to provide a high degree of security and full support for Safeguarding issues.
What's included
- High quality managed broadband solution from a specialist provider in the education market.
- For Primary schools, the provision of an industry-standard router, owned, managed and maintained by Warwickshire ICT.
- Secure connectivity through a resilient pair of next-generation firewalls provided by Warwickshire ICT to help protect the school against unauthorised access and digital threats.
- Protected connectivity to the internet through high-capacity JANET links providing secure and fast connectivity to services including Microsoft Office 365 and Google Apps.
- Telephone and onsite support from a dedicated team of experienced local engineers, who can be onsite the same day if needed.
- External IP addresses for each school (this allows VoIP, CCTV, birdboxes etc. to be externally managed).
- Transparent filtering provided as standard.
What's not included
- Connectivity issues relating to the schools internal infrastructure.
Customer responsibilities
- To report known defects to the Service Desk, via phone call or email, in order that the most appropriate action to resolve the problem is taken.
- To report known defects to the Service Desk, via phone call or email, when apparent to prevent further deterioration and potential consequential damage to other equipment
- To provide appropriate information for the Service Desk Operator relating to the fault/issue including serial numbers of equipment / identification labels.
- To provide site access and details including a named site contact, complete with all contact details, and any specific site requirements for each call logged.
