Bromcom
The team is staffed by Bromcom Accredited specialists, providing comprehensive advice, guidance, consultancy and support for your school workforce, helping you to maximise the use of your management information system to support teaching, learning and safeguarding. Support is flexible and can be provided face to face, via the phone or remotely depending on the type of support required.
The service is available between 8.30am and 5pm during term time and between 9am and 4pm during school holidays (except for the Christmas holiday and bank holidays).
A team of Bromcom accredited support professionals provide comprehensive advice and support for the full suite of Bromcom modules, excluding Finance (for further detail on Finance please speak to the Schools Finance Team). We can deliver support in several ways to suit the customer i.e., phone, remote access to your systems and on-site visits (consultancy charges may apply).
The ICT Development Service Desk is available for Schools to log all Bromcom support requests and these are proactively managed and actioned daily.
Support and management of the integration of MIS data between Schools and Local Authority systems for purposes such as user provisioning of curriculum, email and learning platform accounts. Data integration is achieved using our SIF (Systems Interoperability Framework) infrastructure. This is a mature international standard used for transporting data between educational systems.
- Pro-active monitoring of end-to-end data exchange.
- Access to Bromcom training.
- Access to a termly user group for Bromcom schools.
- Pro-active monitoring of end-to-end data exchange.
What we need from the School.
- All requests for MIDAS support will be logged via the ICT Development Service Desk.
- To provide a named contact who has responsibility for MIS.To follow the enrolment documentation sent to new users that sign up to the system.
- To provide a named site contact, complete with all contact details, and any site requirements for each call logged.
- Ensure that supported devices are connected to the Warwickshire Broadband Network, or other appropriate network and are available for a remote support session.
