ESS SIMS
The team is staffed by SIMS Support, Training and Technical specialists who, as well as having an extensive knowledge of all areas of SIMS, also specialise in separate areas of the system. The team has over twenty years' experience in delivering SIMS support and are an approved support unit.
The MIDAS service includes comprehensive advice, guidance, consultancy and support for your school workforce helping you to maximise the use of your management information system to support teaching, learning and safeguarding. Support is flexible and can be provided face to face, via the phone or remotely depending on the type of support required.
The service is available between 8.30am and 5pm during term time and between 9am and 4pm during school holidays (except for the Christmas holiday and bank holidays).
A team of support and training professionals provide comprehensive advice and support for the full suite of SIMS modules, (excluding FMS Finance - support for this module is available from the Schools Finance Team). We can deliver support in several ways to suit the customer i.e., phone, remote access to your systems and on-site visits (consultancy charges may apply).
The ICT Development Service Desk is available for Schools to log all SIMS support requests and these are proactively managed and actioned daily.
Support and management of the integration of MIS data between Schools and Local Authority systems for purposes such as user provisioning of curriculum, email and learning platform accounts. Data integration is achieved using our SIF (Systems Interoperability Framework) infrastructure. This is a mature international standard used for transporting data between educational systems.
Pro-active monitoring of end-to-end data exchange.
Access to free online training content for all school staff and further chargeable training at a subscriber discounted rate.
Attendance at virtual workshops for:
- School Census
- School Workforce Collection
- SIMS End of Year Procedures
- SIMS End of Key Stage Procedures
- Exam Results
What we need from the School.
- To have appropriate information readily available for the Service Desk Operator relating to the fault/issue.
- Use of a mobile phone with the Microsoft authenticator app or a mobile / landline number to use for multi factor authentication enrolment.
- To follow the enrolment documentation sent to new users that sign up to the system.
- To provide a named site contact, complete with all contact details, and any site requirements for each call logged.
- Ensure that supported devices are connected to the Warwickshire Broadband Network, or other appropriate network and are available for a remote support session.
